Customer Store Reviews

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_DTlU4E3YncmVe

Customer Store Reviews

So I recently found out via Amazon customer service that I spoke to 3 different reps, and they all said the same thing; I also want to clarify that this is correct. According to customer service, having a friend purchase a product and leave you endless 5-star reviews is ok. They can go on, and any time you see your ODR drop, have them submit 10 5-star reviews to cover all the 1 stars, and you're good to go, no worrying about our dropping and your stats messing up. I'd like you all to correct your customer service if they are wrong, @Blake_Amazon @Danny_Amazon @CR_Amazon @Jameson_Amazon @Topher_Amazon

I sent in the following user information and was told that everything is fine and there is no violation; I want things cleared up. Is this OK to do, or is this some violation of Amazon's terms and conditions so far? From what I can tell with this user, 50% of the 5-star reviews come from 1 user. There is no report button on Store Reviews, only Product Reviews, so I'm guessing this is the cheat code, right?: https://www.amazon.com/sp?ie=UTF8&seller=ASENPHF4EV3DQ

What are your thoughts on this?

imgimgimgimgimg
22 views
2 replies
Tags:Account Health, Seller Support
00
Reply
2 replies
user profile
Josh_Amazon

Hello @Seller_DTlU4E3YncmVe,

This is Josh from Amazon. Thank you for contacting our Forums!

I understand about the situation you found with this seller that has 5 star review from a single customer, which can be considered a potential policy violation. Sellers are responsible for complying with all laws, regulations, and Amazon policies when listing products. Amazon encourages sellers to report listing abuse or seller violations of Amazon's policies or applicable law.

All reports are thoroughly investigated by our team. For privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.

Policy violations are the result of a seller violating the activities listed on the Selling Policies and Code of Conduct page.

To report a violation:

  1. Go to Report Abuse
  2. Select violation type
  3. Provide concerned Order ID or ASIN/ISBN, as applicable
  4. Make sure to include the following information in the Please describe your issue field, as applicable:
  • The store or business name of the seller you are reporting
  • The ASIN or ISBN of the item's detail page and the product title
  • The marketplaces for which the violation has occurred
  • A concise explanation of the violation based on the policy
  • Supporting documentation (for example, order IDs, related messaging, or receipts)

5. Submit

In case you need more help feel free to contact our Seller Support team.

Kind regards,

-Josh

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_6lzwEZcAGJ1HQ
user profile
Seller_VJHX4DGdw0v70
user profile
Seller_hhfbO319SzqTy