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Return refunds usually automatically deducted, but sometimes not. Why?
Customers are usually refunded for returned items. I would say more than 95% of the time. But sometimes, they are not. Why is this? All my orders are FBM. All returns are automatically accepted. Almost all get refunded automatically. Is it just a failure in Amazon's system?
16 replies
Seller_OvL8C4BJWiuS9
Are you referring to RFS (refund at first scan)?
SEAmod
Hello @Seller_C5AB8xWOVxurd
You are experiencing Refund at First Scan (RFS) issues. RFS does not always trigger automatically. Monitor your returns page in Seller Central daily. If RFS does not initiate, you can manually process the refund.
Susan
Seller_8E2W4sWZI4a7g
About 10% of my returns come through needing to be handled manually. I have been watching my returns for a while now and RFS items mostly are returned in original condition and without incident. However, I notice a significantly higher rate of issues with items returned that fall into this “glitch” category of needing to be manually refunded. I am wondering if customers with a high rate of damaged or missing returns are left for the seller to handle? If this is the case, it leaves us in a more vulnerable position with the customer than simply submitting a safe-T claim after the fact.
Seller_WPSIO1iNbgAbQ
Amazon has just come out with "Streamline returns with Returnless Resolutions'
HOW IS IT HELPFUL TO MAKE IT EASIER TO LOSE MONEY ON RETURNS. MANY OF WHICH ARE FOR BOGUS REASONS
Seller_1esXp5CZvL1KV
We have the same thing happen on returns. I am glad they do it that way. Most of the time when an item is returned and they did not get a refund on first scan, the customer has returned to us a product that is materially different that what we shipped them, allowing us to charge a 100% restocking fee to the customer. There are SO many thieves that buy on Amazon, and probably other sites, also. Be grateful that you are given the option to reject the return.
Seller_hMIK0M9OsKb5U
Some buyers (due to previous return issues) are so bad that Amazon does not allow them on RFS. Usually there will be something wrong with the return so check those and take your % if something is wrong before refunding. Remember you still have to refund those on time.
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