Important update regarding your inventory and structural damage at AFW1
this is an email I just received…
Hello, Our records indicate that you have inventory at, or on the way to, our AFW1 fulfillment center. On December 13, 2022, severe weather caused structural damage to that facility and we were forced to close. We expect to remain closed until at least the end of April 2023. We understand this has affected your business and will work to provide the most up-to-date information. Below are other important updates for your inventory stored at AFW1. 1. While AFW1 is closed, we are unable to fulfill customer orders with inventory stored there. Once AFW1 is operational again, we will evaluate the condition of your inventory to determine if it is sellable. We expect the fulfillment center to remain closed until at least the end of April 2023 and will communicate further details on sellable inventory as we know more in the coming weeks. Inventory will be evaluated based on the inventory adjustments policy (https://sellercentral.amazon.com/help/hub/reference/external/G200453260). If you don't agree with the Amazon valuation of a unit, you can file a claim using the Contact Us page in Seller Central within 90 days after we issue the reimbursement. If we determine your inventory was damaged by this incident, we will reimburse you per our FBA inventory reimbursement policy (https://sellercentral.amazon.com/help/hub/reference/external/G200213130). You will be able to track your refund by accessing your Reimbursements report (https://sellercentral.amazon.com/reportcentral/REIMBURSEMENTS/0). 2. We will refund the storage fees for any inventory affected by this closure. Storage fees from December and January will be reimbursed by March 15. You may see storage fees associated with affected inventory from February-April, which will be refunded on a monthly basis until AFW1 is operational. 3. For shipments already sent to AFW1, Amazon will continue to redirect them to a nearby fulfillment center at our cost. 4. For any inventory that has been redirected or is currently available in other fulfillment centers, those listings will remain sellable and we will fulfill customer orders with the available units. Any new shipments will go to a fulfillment center that can currently fulfill customer orders. If stranded inventory impacted your ability to sell, we will contact you with additional information and details. 5. If your Inventory Performance Index (IPI) score is being affected by this closure, we will ensure your capacity limit is not negatively affected and will allow you extra capacity if necessary, beginning now and for at least 13 weeks after AFW1 is reopened. We’re aware that the stranded inventory can impact your IPI score and this incident was out of your control. We will share further details in the coming weeks to help navigate this situation.Action requested: If you have created shipments planned for AFW1, but have not sent them yet, please delete these shipments and re-create them. A new shipping destination will be automatically assigned during the creation of the new shipment.For additional details, go to "FAQ for the AFW1 closure":https://sellercentral.amazon.com/help/hub/reference/external/G5HFTYE2FWA3N7G6We are still actively investigating this incident and will update this page and share more details with impacted sellers as we have more information. We apologize for the inconvenience, and thank you for your understanding and patience. The Fulfillment by Amazon team
Important update regarding your inventory and structural damage at AFW1
this is an email I just received…
Hello, Our records indicate that you have inventory at, or on the way to, our AFW1 fulfillment center. On December 13, 2022, severe weather caused structural damage to that facility and we were forced to close. We expect to remain closed until at least the end of April 2023. We understand this has affected your business and will work to provide the most up-to-date information. Below are other important updates for your inventory stored at AFW1. 1. While AFW1 is closed, we are unable to fulfill customer orders with inventory stored there. Once AFW1 is operational again, we will evaluate the condition of your inventory to determine if it is sellable. We expect the fulfillment center to remain closed until at least the end of April 2023 and will communicate further details on sellable inventory as we know more in the coming weeks. Inventory will be evaluated based on the inventory adjustments policy (https://sellercentral.amazon.com/help/hub/reference/external/G200453260). If you don't agree with the Amazon valuation of a unit, you can file a claim using the Contact Us page in Seller Central within 90 days after we issue the reimbursement. If we determine your inventory was damaged by this incident, we will reimburse you per our FBA inventory reimbursement policy (https://sellercentral.amazon.com/help/hub/reference/external/G200213130). You will be able to track your refund by accessing your Reimbursements report (https://sellercentral.amazon.com/reportcentral/REIMBURSEMENTS/0). 2. We will refund the storage fees for any inventory affected by this closure. Storage fees from December and January will be reimbursed by March 15. You may see storage fees associated with affected inventory from February-April, which will be refunded on a monthly basis until AFW1 is operational. 3. For shipments already sent to AFW1, Amazon will continue to redirect them to a nearby fulfillment center at our cost. 4. For any inventory that has been redirected or is currently available in other fulfillment centers, those listings will remain sellable and we will fulfill customer orders with the available units. Any new shipments will go to a fulfillment center that can currently fulfill customer orders. If stranded inventory impacted your ability to sell, we will contact you with additional information and details. 5. If your Inventory Performance Index (IPI) score is being affected by this closure, we will ensure your capacity limit is not negatively affected and will allow you extra capacity if necessary, beginning now and for at least 13 weeks after AFW1 is reopened. We’re aware that the stranded inventory can impact your IPI score and this incident was out of your control. We will share further details in the coming weeks to help navigate this situation.Action requested: If you have created shipments planned for AFW1, but have not sent them yet, please delete these shipments and re-create them. A new shipping destination will be automatically assigned during the creation of the new shipment.For additional details, go to "FAQ for the AFW1 closure":https://sellercentral.amazon.com/help/hub/reference/external/G5HFTYE2FWA3N7G6We are still actively investigating this incident and will update this page and share more details with impacted sellers as we have more information. We apologize for the inconvenience, and thank you for your understanding and patience. The Fulfillment by Amazon team
13 replies
Seller_DCFkzXP9HeKJd
I got the email too.
I haven't sent any shipments to AFW1 for over a year at least. I assume the inventory I have there was distributed from another fulfillment center.
Nowhere in the email or in the FAQs do I see a way to find out what inventory is at AFW1. Am I wrong? Is there a way to find out? If not, how am I supposed to keep track of the items that are there? Trust Amazon to tell me? I think not.
Seller_4TATkCxOiBnRC
Does anyone know how to find out what inventory they've redistributed to AFW1?
Seller_f4a7xAPCCSMqD
I used the inventory ledger report to see what inventory I have stuck there.
Seller_J4xdAQedDDg8G
Where is that report? I don't see a ledger report.
Seller_J4xdAQedDDg8G
Thank you. Wow, I have over 1000 items at that warehouse! This is going to kill my sales! Why are we just hearing about this?
Seller_J4xdAQedDDg8G
So what date range should I use to see my current inventory there? I used 180 days but that might be correct.
Seller_ywqibkaw2reFL
How did they sit on this information for THREE months? I've got 10,000 units in that warehouse. I've been pulling my hair out trying to navigate all of these errors and cancellations when I try to access them, and they've known for three months! Unreal lack of transparency and accountability, even for Amazon.
Seller_7yZkLXgu5crDR
"Upon reviewing the units we were able to confirm that they are currently under the FC AFW1, which is closed due to unexpected problems and natural calamity.
At this point the FC doesn’t have the capability to receive or send units to other FCs, however please note our FC team is working hard to have the issue fixed or move the inventory to other locations that can fulfill orders.
At this time we do not have an exact date for the units transshipment nor a confirmation that the transshipment will be performed, however the FC and other related teams are doing their best to have the FC open again by April, 2023.
Please note this date is an estimate that may change depending on the research and fixes performed by the related teams, meaning the actual open date can be sooner or later."
This is the message we received with conflicting information literally sentence after sentence.
They claim the FC has no ability to send or receive units but they are working hard to transfer the units...WHAT?!
Important update regarding your inventory and structural damage at AFW1
this is an email I just received…
Hello, Our records indicate that you have inventory at, or on the way to, our AFW1 fulfillment center. On December 13, 2022, severe weather caused structural damage to that facility and we were forced to close. We expect to remain closed until at least the end of April 2023. We understand this has affected your business and will work to provide the most up-to-date information. Below are other important updates for your inventory stored at AFW1. 1. While AFW1 is closed, we are unable to fulfill customer orders with inventory stored there. Once AFW1 is operational again, we will evaluate the condition of your inventory to determine if it is sellable. We expect the fulfillment center to remain closed until at least the end of April 2023 and will communicate further details on sellable inventory as we know more in the coming weeks. Inventory will be evaluated based on the inventory adjustments policy (https://sellercentral.amazon.com/help/hub/reference/external/G200453260). If you don't agree with the Amazon valuation of a unit, you can file a claim using the Contact Us page in Seller Central within 90 days after we issue the reimbursement. If we determine your inventory was damaged by this incident, we will reimburse you per our FBA inventory reimbursement policy (https://sellercentral.amazon.com/help/hub/reference/external/G200213130). You will be able to track your refund by accessing your Reimbursements report (https://sellercentral.amazon.com/reportcentral/REIMBURSEMENTS/0). 2. We will refund the storage fees for any inventory affected by this closure. Storage fees from December and January will be reimbursed by March 15. You may see storage fees associated with affected inventory from February-April, which will be refunded on a monthly basis until AFW1 is operational. 3. For shipments already sent to AFW1, Amazon will continue to redirect them to a nearby fulfillment center at our cost. 4. For any inventory that has been redirected or is currently available in other fulfillment centers, those listings will remain sellable and we will fulfill customer orders with the available units. Any new shipments will go to a fulfillment center that can currently fulfill customer orders. If stranded inventory impacted your ability to sell, we will contact you with additional information and details. 5. If your Inventory Performance Index (IPI) score is being affected by this closure, we will ensure your capacity limit is not negatively affected and will allow you extra capacity if necessary, beginning now and for at least 13 weeks after AFW1 is reopened. We’re aware that the stranded inventory can impact your IPI score and this incident was out of your control. We will share further details in the coming weeks to help navigate this situation.Action requested: If you have created shipments planned for AFW1, but have not sent them yet, please delete these shipments and re-create them. A new shipping destination will be automatically assigned during the creation of the new shipment.For additional details, go to "FAQ for the AFW1 closure":https://sellercentral.amazon.com/help/hub/reference/external/G5HFTYE2FWA3N7G6We are still actively investigating this incident and will update this page and share more details with impacted sellers as we have more information. We apologize for the inconvenience, and thank you for your understanding and patience. The Fulfillment by Amazon team
Important update regarding your inventory and structural damage at AFW1
this is an email I just received…
Hello, Our records indicate that you have inventory at, or on the way to, our AFW1 fulfillment center. On December 13, 2022, severe weather caused structural damage to that facility and we were forced to close. We expect to remain closed until at least the end of April 2023. We understand this has affected your business and will work to provide the most up-to-date information. Below are other important updates for your inventory stored at AFW1. 1. While AFW1 is closed, we are unable to fulfill customer orders with inventory stored there. Once AFW1 is operational again, we will evaluate the condition of your inventory to determine if it is sellable. We expect the fulfillment center to remain closed until at least the end of April 2023 and will communicate further details on sellable inventory as we know more in the coming weeks. Inventory will be evaluated based on the inventory adjustments policy (https://sellercentral.amazon.com/help/hub/reference/external/G200453260). If you don't agree with the Amazon valuation of a unit, you can file a claim using the Contact Us page in Seller Central within 90 days after we issue the reimbursement. If we determine your inventory was damaged by this incident, we will reimburse you per our FBA inventory reimbursement policy (https://sellercentral.amazon.com/help/hub/reference/external/G200213130). You will be able to track your refund by accessing your Reimbursements report (https://sellercentral.amazon.com/reportcentral/REIMBURSEMENTS/0). 2. We will refund the storage fees for any inventory affected by this closure. Storage fees from December and January will be reimbursed by March 15. You may see storage fees associated with affected inventory from February-April, which will be refunded on a monthly basis until AFW1 is operational. 3. For shipments already sent to AFW1, Amazon will continue to redirect them to a nearby fulfillment center at our cost. 4. For any inventory that has been redirected or is currently available in other fulfillment centers, those listings will remain sellable and we will fulfill customer orders with the available units. Any new shipments will go to a fulfillment center that can currently fulfill customer orders. If stranded inventory impacted your ability to sell, we will contact you with additional information and details. 5. If your Inventory Performance Index (IPI) score is being affected by this closure, we will ensure your capacity limit is not negatively affected and will allow you extra capacity if necessary, beginning now and for at least 13 weeks after AFW1 is reopened. We’re aware that the stranded inventory can impact your IPI score and this incident was out of your control. We will share further details in the coming weeks to help navigate this situation.Action requested: If you have created shipments planned for AFW1, but have not sent them yet, please delete these shipments and re-create them. A new shipping destination will be automatically assigned during the creation of the new shipment.For additional details, go to "FAQ for the AFW1 closure":https://sellercentral.amazon.com/help/hub/reference/external/G5HFTYE2FWA3N7G6We are still actively investigating this incident and will update this page and share more details with impacted sellers as we have more information. We apologize for the inconvenience, and thank you for your understanding and patience. The Fulfillment by Amazon team
Important update regarding your inventory and structural damage at AFW1
this is an email I just received…
Hello, Our records indicate that you have inventory at, or on the way to, our AFW1 fulfillment center. On December 13, 2022, severe weather caused structural damage to that facility and we were forced to close. We expect to remain closed until at least the end of April 2023. We understand this has affected your business and will work to provide the most up-to-date information. Below are other important updates for your inventory stored at AFW1. 1. While AFW1 is closed, we are unable to fulfill customer orders with inventory stored there. Once AFW1 is operational again, we will evaluate the condition of your inventory to determine if it is sellable. We expect the fulfillment center to remain closed until at least the end of April 2023 and will communicate further details on sellable inventory as we know more in the coming weeks. Inventory will be evaluated based on the inventory adjustments policy (https://sellercentral.amazon.com/help/hub/reference/external/G200453260). If you don't agree with the Amazon valuation of a unit, you can file a claim using the Contact Us page in Seller Central within 90 days after we issue the reimbursement. If we determine your inventory was damaged by this incident, we will reimburse you per our FBA inventory reimbursement policy (https://sellercentral.amazon.com/help/hub/reference/external/G200213130). You will be able to track your refund by accessing your Reimbursements report (https://sellercentral.amazon.com/reportcentral/REIMBURSEMENTS/0). 2. We will refund the storage fees for any inventory affected by this closure. Storage fees from December and January will be reimbursed by March 15. You may see storage fees associated with affected inventory from February-April, which will be refunded on a monthly basis until AFW1 is operational. 3. For shipments already sent to AFW1, Amazon will continue to redirect them to a nearby fulfillment center at our cost. 4. For any inventory that has been redirected or is currently available in other fulfillment centers, those listings will remain sellable and we will fulfill customer orders with the available units. Any new shipments will go to a fulfillment center that can currently fulfill customer orders. If stranded inventory impacted your ability to sell, we will contact you with additional information and details. 5. If your Inventory Performance Index (IPI) score is being affected by this closure, we will ensure your capacity limit is not negatively affected and will allow you extra capacity if necessary, beginning now and for at least 13 weeks after AFW1 is reopened. We’re aware that the stranded inventory can impact your IPI score and this incident was out of your control. We will share further details in the coming weeks to help navigate this situation.Action requested: If you have created shipments planned for AFW1, but have not sent them yet, please delete these shipments and re-create them. A new shipping destination will be automatically assigned during the creation of the new shipment.For additional details, go to "FAQ for the AFW1 closure":https://sellercentral.amazon.com/help/hub/reference/external/G5HFTYE2FWA3N7G6We are still actively investigating this incident and will update this page and share more details with impacted sellers as we have more information. We apologize for the inconvenience, and thank you for your understanding and patience. The Fulfillment by Amazon team
13 replies
13 replies
Seller_DCFkzXP9HeKJd
I got the email too.
I haven't sent any shipments to AFW1 for over a year at least. I assume the inventory I have there was distributed from another fulfillment center.
Nowhere in the email or in the FAQs do I see a way to find out what inventory is at AFW1. Am I wrong? Is there a way to find out? If not, how am I supposed to keep track of the items that are there? Trust Amazon to tell me? I think not.
Seller_4TATkCxOiBnRC
Does anyone know how to find out what inventory they've redistributed to AFW1?
Seller_f4a7xAPCCSMqD
I used the inventory ledger report to see what inventory I have stuck there.
Seller_J4xdAQedDDg8G
Where is that report? I don't see a ledger report.
Seller_J4xdAQedDDg8G
Thank you. Wow, I have over 1000 items at that warehouse! This is going to kill my sales! Why are we just hearing about this?
Seller_J4xdAQedDDg8G
So what date range should I use to see my current inventory there? I used 180 days but that might be correct.
Seller_ywqibkaw2reFL
How did they sit on this information for THREE months? I've got 10,000 units in that warehouse. I've been pulling my hair out trying to navigate all of these errors and cancellations when I try to access them, and they've known for three months! Unreal lack of transparency and accountability, even for Amazon.
Seller_7yZkLXgu5crDR
"Upon reviewing the units we were able to confirm that they are currently under the FC AFW1, which is closed due to unexpected problems and natural calamity.
At this point the FC doesn’t have the capability to receive or send units to other FCs, however please note our FC team is working hard to have the issue fixed or move the inventory to other locations that can fulfill orders.
At this time we do not have an exact date for the units transshipment nor a confirmation that the transshipment will be performed, however the FC and other related teams are doing their best to have the FC open again by April, 2023.
Please note this date is an estimate that may change depending on the research and fixes performed by the related teams, meaning the actual open date can be sooner or later."
This is the message we received with conflicting information literally sentence after sentence.
They claim the FC has no ability to send or receive units but they are working hard to transfer the units...WHAT?!
Seller_DCFkzXP9HeKJd
I got the email too.
I haven't sent any shipments to AFW1 for over a year at least. I assume the inventory I have there was distributed from another fulfillment center.
Nowhere in the email or in the FAQs do I see a way to find out what inventory is at AFW1. Am I wrong? Is there a way to find out? If not, how am I supposed to keep track of the items that are there? Trust Amazon to tell me? I think not.
Seller_DCFkzXP9HeKJd
I got the email too.
I haven't sent any shipments to AFW1 for over a year at least. I assume the inventory I have there was distributed from another fulfillment center.
Nowhere in the email or in the FAQs do I see a way to find out what inventory is at AFW1. Am I wrong? Is there a way to find out? If not, how am I supposed to keep track of the items that are there? Trust Amazon to tell me? I think not.
Seller_4TATkCxOiBnRC
Does anyone know how to find out what inventory they've redistributed to AFW1?
Seller_4TATkCxOiBnRC
Does anyone know how to find out what inventory they've redistributed to AFW1?
Seller_f4a7xAPCCSMqD
I used the inventory ledger report to see what inventory I have stuck there.
Seller_f4a7xAPCCSMqD
I used the inventory ledger report to see what inventory I have stuck there.
Seller_J4xdAQedDDg8G
Where is that report? I don't see a ledger report.
Seller_J4xdAQedDDg8G
Where is that report? I don't see a ledger report.
Seller_J4xdAQedDDg8G
Thank you. Wow, I have over 1000 items at that warehouse! This is going to kill my sales! Why are we just hearing about this?
Seller_J4xdAQedDDg8G
Thank you. Wow, I have over 1000 items at that warehouse! This is going to kill my sales! Why are we just hearing about this?
Seller_J4xdAQedDDg8G
So what date range should I use to see my current inventory there? I used 180 days but that might be correct.
Seller_J4xdAQedDDg8G
So what date range should I use to see my current inventory there? I used 180 days but that might be correct.
Seller_ywqibkaw2reFL
How did they sit on this information for THREE months? I've got 10,000 units in that warehouse. I've been pulling my hair out trying to navigate all of these errors and cancellations when I try to access them, and they've known for three months! Unreal lack of transparency and accountability, even for Amazon.
Seller_ywqibkaw2reFL
How did they sit on this information for THREE months? I've got 10,000 units in that warehouse. I've been pulling my hair out trying to navigate all of these errors and cancellations when I try to access them, and they've known for three months! Unreal lack of transparency and accountability, even for Amazon.
Seller_7yZkLXgu5crDR
"Upon reviewing the units we were able to confirm that they are currently under the FC AFW1, which is closed due to unexpected problems and natural calamity.
At this point the FC doesn’t have the capability to receive or send units to other FCs, however please note our FC team is working hard to have the issue fixed or move the inventory to other locations that can fulfill orders.
At this time we do not have an exact date for the units transshipment nor a confirmation that the transshipment will be performed, however the FC and other related teams are doing their best to have the FC open again by April, 2023.
Please note this date is an estimate that may change depending on the research and fixes performed by the related teams, meaning the actual open date can be sooner or later."
This is the message we received with conflicting information literally sentence after sentence.
They claim the FC has no ability to send or receive units but they are working hard to transfer the units...WHAT?!
Seller_7yZkLXgu5crDR
"Upon reviewing the units we were able to confirm that they are currently under the FC AFW1, which is closed due to unexpected problems and natural calamity.
At this point the FC doesn’t have the capability to receive or send units to other FCs, however please note our FC team is working hard to have the issue fixed or move the inventory to other locations that can fulfill orders.
At this time we do not have an exact date for the units transshipment nor a confirmation that the transshipment will be performed, however the FC and other related teams are doing their best to have the FC open again by April, 2023.
Please note this date is an estimate that may change depending on the research and fixes performed by the related teams, meaning the actual open date can be sooner or later."
This is the message we received with conflicting information literally sentence after sentence.
They claim the FC has no ability to send or receive units but they are working hard to transfer the units...WHAT?!
