Received this email about automatically enabling automated handling time this morning. Why does Amazon think they should control our account settings we intentionally set? I don't ever want Amazon to change my account settings.

Dear Seller

Your account has been selected to be auto-enrolled in Automated Handling Time (AHT). This change will occur on May 15th with no action required on your behalf.

Automated Handling Time will set more accurate Handling Times for each of your Fulfilled by Merchant (FBM) offers. With this upgrade your offers will have a more accurate delivery date, which is normally shorter and more appealing to buyers, typically resulting in more sales.

When Automated Handling Time is enabled, your ship-by date will be automatically adjusted for every SKU based on the actual time it has historically taken you to pack and ship confirm orders of that SKU.

Your account was selected for this upgrade because your Actual Handling Time is 2.8 days faster than what you had configured in your settings. This made your delivery dates unnecessarily long, making your offers seem less appealing to customers.

Worried about your account health?

For the first 90 days after this change, your Late Shipment Rate (LSR) will not be impacted if you have a late shipment because Automated Handling Time set a faster Handling Time than your original configuration.

Additionally, you now have the ability to set your Order Handling Capacity when AHT is enabled. This feature sets a limit for how many orders you can handle in a day.  Once this limit is reached you get an additional day of Handling Time for every subsequent order. Click to learn more

After Automated Handling Time is enabled, if you prefer to manually set your Handling Time per SKU, watch this video to learn how. After you configure your SKU-specific Handling Time, you can disable Automated Handling Time on your Handling Time Settings.

Thank you

On July 29th, I received an email message from Amazon with the subject "Your account will be auto-enrolled into automated handling time."

A abbreviated version of the message contents:

"On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time. Automated handling time will set accurate handling times for each of your seller-fulfilled offers. When automated handling time is enabled, your ship-by date will be automatically adjusted for every SKU based on the actual time it has historically taken you to pack and ship confirmed orders of that SKU. With this upgrade your offers will have an accurate delivery date, which is normally shorter and more appealing to buyers, typically resulting in more sales."

Amazon previously activated this feature in the past, without notice, and without our permission, in which the automated handling time caused issues with the Late Shipment Rate (LSR) policy. Every day, we upload an inventory file that matches our estimated production schedule. DO NOT ALLOW AUTOMATED HANDLING TO BE ACTIVE ON OUR ACCOUNT.

Jeff needs to stop parading around on his boat for a couple months and start paying attention to the idots making stupid decisions for his company.

Has anyone else run into this? Before folks started running into the auto-enabled automated handling time several months back, we were already on Automated Handling time. We had it set for 1 day and we were consistently accomplishing that goal.

For some reason, when the auto-enabled settings happened, Amazon reset our handling time to 2 days. What?! We work Monday to Friday, and ship Monday to Friday, and we understood that Amazon does not consider Saturday a business day for us. Whenever we check in to preview what they would set us at for automated handling time, the system still says we would be at 2 days handling time.

The even more frustrating part is that we get these FBM Update emails every now and again urging us to use automated handling time and about how we are delivering our order 2 days before the estimate. Well, of course, if the system would read our performance accurately and see that we are shipping within 1 business day, we would be happy to move back to automated handling time. Other than leave feedback on the automated handling time page expressing our frustration with how badly it is working, I don't know what else to do. Has anyone else found a fix for this?

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