We have set our handling time on the SKU level for our items. We set it to 5 days, but many times we are able to ship faster. However, we want to keep that 5 day buffer because sometimes when we are busier (Christmas season for example), we need that 5 day buffer. We got the dreaded email from Amazon:

"On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time."'

I have been following other similar threads in the forums and a mod said to request an exception of my Handling Time and please create a ticket to have a Handling Time exception for my account.

CASE ID 15806818191

I was told the following:

In order to further assist you please provide the following information through the excel sheet:

1) List of SKUs you are request exemption for:

2) ASINs associated with the SKU :

3) Your Desired handling time value for the SKU:

4) Product Category for each SKU:

Can you please let me know how to go about pulling this report. I have tried downloading many different inventory reports, but I cannot get one that provides the 4 items requested above in a single report.

In the meantime, we are not shipping as fast as we normally would in order to not trigger this new auto enrollment.

Any assistance is greatly appreciated.

I just recieved an email warning me that "Your account has a gap of two days or more between your set handling time and your actual handling time. You can choose to close this gap by manually setting an accurate handling time on your account and skus or by enabling automated handling time."

What gives? I have 1 day handling time set everywhere and I always get my item out the next business day? I did recently change it while we were away vs. using vacation mode because I tend to loose traction when I go on vacation time. Is this email warning some kind of glitch or what? They're threatening to put me on automated handling time if they find issues on or around sept 25????

On July 29th, I received an email message from Amazon with the subject "Your account will be auto-enrolled into automated handling time."

A abbreviated version of the message contents:

"On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time. Automated handling time will set accurate handling times for each of your seller-fulfilled offers. When automated handling time is enabled, your ship-by date will be automatically adjusted for every SKU based on the actual time it has historically taken you to pack and ship confirmed orders of that SKU. With this upgrade your offers will have an accurate delivery date, which is normally shorter and more appealing to buyers, typically resulting in more sales."

Amazon previously activated this feature in the past, without notice, and without our permission, in which the automated handling time caused issues with the Late Shipment Rate (LSR) policy. Every day, we upload an inventory file that matches our estimated production schedule. DO NOT ALLOW AUTOMATED HANDLING TO BE ACTIVE ON OUR ACCOUNT.

Jeff needs to stop parading around on his boat for a couple months and start paying attention to the idots making stupid decisions for his company.