I have both AHT (same-day handling) and SSA enabled, but I'm still seeing a "must ship by" date that's one day after purchase, along with overly extended delivery estimates via USPS. Over the past two weeks, in every case I've tracked, USPS has consistently delivered 2-3 days earlier than the earliest delivery estimate shown to customers. What could be causing this issue?

FBM

Why is the delivery time interval on the Amazon link inconsistent with the actual order page? The actual order delivery time is nearly half a month faster than the time shown on the link?

Expedited, two-day, and one-day delivery options are not displaying to our customers for merchant fulfilled listings.

We have opened support cases dating back to 04/22/2024.

Case ID numbers: 15159652591, 15274684371, 15296108621, and 15526823591.

We have posted multiple screenshots as undeniable truth, but Amazon continues to tell us the problem is resolved. The issue still remains.

This is important, and we are losing business. We have followed the advice of creating a new shipping template, and this has not resolved the issue. We are requesting escalation and resolution to this issue as soon as possible.

Amazon Mods: we are going to need more that a canned copy/paste response from your SPS Associate. There is an underlying issue that will need to be resolved by a specialist.

I would urge other sellers to also check to see if expedited, two-day, and one-day delivery options are displaying. Have a friend or relative with a Prime account send you a screenshot of one of your ASINs. You might be surprised to see the delivery dates that Amazon is communicating to your customers!

PS: our shipping template settings are correct. Amazon has also confirmed they are correct. We have also created a new template from scratch and have the same issue. Our Canada store does NOT have this issue, only our US store.