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While I can list one variation of the same product from the same brand, I receive a "not available" error when I try to list another variation that is simply a different color.(I have the approval))
While I can list one variation of the same product from the same brand, I receive a "not available" error when I try to list another variation that is simply a different color.
I have approval for this brand, which allows me to list one color variation of the product. However, when I opened a case to report my issue, I received responses stating that I do not meet the criteria to sell this product or detailing the steps required to sell approved products.
"I have already provided my invoice and obtained the necessary permissions, which is why I can list one color of the product. How can I not meet the criteria for another color? This is a contradictory situation." When I open a case stating this, I always receive the same responses after long correspondences.
Here are the Case IDs of the issues I opened, where I tried to explain the situation differently in each, yet still received explanations on how to obtain approval or statements that I do not meet the required criteria: 15527940521, 15529002381, 15535101521, and 15537613841.
What steps should I take to resolve this issue? Thank you in advance.
0 replies
Manny_Amazon
Hello @Seller_kkzgQVd0u5eQa,
Thanks for letting me know about this. I've contacted our partner team to take a closer look into this issue to see why you're unable to list ASIN B07X4YQG47. I'll follow up as soon as I hear back from the team.
Have a great day in the meantime.
- Manny
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