Hi @kramratte,

Order number 407-8755792-9377158, this is an order fullfilled by seller, I sent it to buyer through Amazon MCF channel, Amazon order number: S02-0145941-4863145, carrier Amazon shipping, tracking code [Modificato dal moderatore - Dati personali Rimossi], according to the logistic information, the parcel has been successfully delivered. However, the buyer left a negative feedback: the parcel was not received. I tried to contact the buyer, but the buyer never responded. The buyer never contacted me and did not request a refund. Based on this, I believe this buyer provided false negative feedback and it should be removed. I contacted Amazon support for help but it didn't work. My review history has always been clean and this feedback is now ruining my positive performance. I hope this can be resolved soon, thank you.

Hi community,

Recently we have received abusive messages from a buyer. Our support team is highly qualified to handle difficult situations. However the way that this customer writes to us threats the sensibility of the reader.

How does Amazon protect the seller of extreme cases?

we ship our orders in From Outside The Country . very Disappointed From DH Duty Rules.

i was connected many time with seller support but they are unable for helping me. i have one of the worst experience From Germany Marketplace.

my Unit Price is 150 Euro. i pay shipping i pay wat i calculate my Unit Price and tax. after the buyer pay duty over 60Euro and many buyer send me negative feedback if i cant send them money for duty. and if i send 60Euro refund its my totally lost even i have to pay from my pocket from the order. why 60Euro Duty for just 150 Order, ??