Issue with Amazon documentation request for Hazmat Items
We have been attempting to comply with Amazon requests for documentation several times in relation to providing SDS sheets for a hazmat item that they are unable to classify. We have promptly provided them to which Amazon fails to respond and has reportedly disposed of our inventory even though they are the ones that did not follow up after the documents were submitted with any constructive feedback. Most cases have been in progress since December with little to no traction from the support team other than canned responses that they are continuing to work on the investigation.
17054478711
16885247711
17528166391
1 reply
Cooper_Amazon
Good Afternoon @Seller_YzNPdlTVtJRhr,
I wanted to reach out to let you know I have looked at the cases and I see one of them is still opened with Selling Partner Support creating a technical ticket to the Dangerous Goods team and it is open as a team member is reviewing your ASIN.
I want to note I saw in one case, the request to ensure your product detail page is as updated with proper images, bullet points and other high quality information for your customers and teams supporting your inquiry.
I will let you know once I hear back from the team and you can keep an eye out for any updates on CASE ID 17054478711. Have a great rest of the week!
Sincerely, Cooper_Amazon
