US Account Still Deactivated After Verification – No Access to Support
Hi,
I’m a US marketplace seller. My account has been deactivated, but I have already received two confirmation emails from Amazon stating that my identity verification is complete and that my account should be active.
However, the account is still deactivated, and I am locked out of all support options. Every attempt to reactivate sends me in a loop and results in automated replies. There is no way to reach US Account Health from my side.
I contacted support via the German marketplace, and they opened a case:
Case ID: 10977581482
Unfortunately, the case was marked as “completed” without any action or response from the US team, and my account is still not active.
I’m not submitting an appeal — I’m just asking for a human from Account Health or Verification to review the case manually and fix this technical issue.
Can a moderator please help escalate this or guide me to a real contact?
Thank you in advance!
0 replies
Roxy_Amazon
Dear @Seller_2Z1KVkgyyk0bM,
I hope this message finds you well. I wanted to personally update you regarding your case. I'd like to inform you that we've flagged your issue to a higher level of investigation.
Our team is actively working on reaching a resolution. In the meantime, if you receive any updates or require further assistance, please don't hesitate to reach out to us. We remain committed to addressing your concerns thoroughly.
We appreciate your patience as we work to resolve this matter.
Best regards,
-Roxy
Roxy_Amazon
Dear @Seller_2Z1KVkgyyk0bM,
This message is a brief follow-up regarding your case. I wanted to inform you that additional information was required, which I have now provided to our review team. Your case is still under active review.
I will continue to provide updates on this thread as soon as there are any developments.
Thank you for your continued patience as we work on resolving this matter.
Best regards,
-Roxy
Emet_Amazon
Hello @Seller_2Z1KVkgyyk0bM,
I appreciate your patience while we have been working to resolve this issue.
We have heard back from our review teams who have confirmed the account issues have been resolve. Any remaining verification banners in the account should have also been removed at this time. As this is still a recent action, some banners may remain for up to 72 hours but shouldn't persist further than that. If you still see the account inactive or requests to complete verification, please reach back out with examples of what you're running into. This allows us to continue working with the appropriate teams on identifying a proper resolution or next steps.
I appreciate your continued cooperation through this process, and wish you the best.
Emet.
