US Account Still Deactivated After Verification – No Access to Support
Hi,
I’m a US marketplace seller. My account has been deactivated, but I have already received two confirmation emails from Amazon stating that my identity verification is complete and that my account should be active.
However, the account is still deactivated, and I am locked out of all support options. Every attempt to reactivate sends me in a loop and results in automated replies. There is no way to reach US Account Health from my side.
I contacted support via the German marketplace, and they opened a case:
Case ID: 10977581482
Unfortunately, the case was marked as “completed” without any action or response from the US team, and my account is still not active.
I’m not submitting an appeal — I’m just asking for a human from Account Health or Verification to review the case manually and fix this technical issue.
Can a moderator please help escalate this or guide me to a real contact?
Thank you in advance!
US Account Still Deactivated After Verification – No Access to Support
Hi,
I’m a US marketplace seller. My account has been deactivated, but I have already received two confirmation emails from Amazon stating that my identity verification is complete and that my account should be active.
However, the account is still deactivated, and I am locked out of all support options. Every attempt to reactivate sends me in a loop and results in automated replies. There is no way to reach US Account Health from my side.
I contacted support via the German marketplace, and they opened a case:
Case ID: 10977581482
Unfortunately, the case was marked as “completed” without any action or response from the US team, and my account is still not active.
I’m not submitting an appeal — I’m just asking for a human from Account Health or Verification to review the case manually and fix this technical issue.
Can a moderator please help escalate this or guide me to a real contact?
Thank you in advance!
1 reply
Roxy_Amazon
Dear @Seller_2Z1KVkgyyk0bM,
I hope this message finds you well. I wanted to personally update you regarding your case. I'd like to inform you that we've flagged your issue to a higher level of investigation.
Our team is actively working on reaching a resolution. In the meantime, if you receive any updates or require further assistance, please don't hesitate to reach out to us. We remain committed to addressing your concerns thoroughly.
We appreciate your patience as we work to resolve this matter.
Best regards,
-Roxy
US Account Still Deactivated After Verification – No Access to Support
Hi,
I’m a US marketplace seller. My account has been deactivated, but I have already received two confirmation emails from Amazon stating that my identity verification is complete and that my account should be active.
However, the account is still deactivated, and I am locked out of all support options. Every attempt to reactivate sends me in a loop and results in automated replies. There is no way to reach US Account Health from my side.
I contacted support via the German marketplace, and they opened a case:
Case ID: 10977581482
Unfortunately, the case was marked as “completed” without any action or response from the US team, and my account is still not active.
I’m not submitting an appeal — I’m just asking for a human from Account Health or Verification to review the case manually and fix this technical issue.
Can a moderator please help escalate this or guide me to a real contact?
Thank you in advance!
US Account Still Deactivated After Verification – No Access to Support
Hi,
I’m a US marketplace seller. My account has been deactivated, but I have already received two confirmation emails from Amazon stating that my identity verification is complete and that my account should be active.
However, the account is still deactivated, and I am locked out of all support options. Every attempt to reactivate sends me in a loop and results in automated replies. There is no way to reach US Account Health from my side.
I contacted support via the German marketplace, and they opened a case:
Case ID: 10977581482
Unfortunately, the case was marked as “completed” without any action or response from the US team, and my account is still not active.
I’m not submitting an appeal — I’m just asking for a human from Account Health or Verification to review the case manually and fix this technical issue.
Can a moderator please help escalate this or guide me to a real contact?
Thank you in advance!
US Account Still Deactivated After Verification – No Access to Support
Hi,
I’m a US marketplace seller. My account has been deactivated, but I have already received two confirmation emails from Amazon stating that my identity verification is complete and that my account should be active.
However, the account is still deactivated, and I am locked out of all support options. Every attempt to reactivate sends me in a loop and results in automated replies. There is no way to reach US Account Health from my side.
I contacted support via the German marketplace, and they opened a case:
Case ID: 10977581482
Unfortunately, the case was marked as “completed” without any action or response from the US team, and my account is still not active.
I’m not submitting an appeal — I’m just asking for a human from Account Health or Verification to review the case manually and fix this technical issue.
Can a moderator please help escalate this or guide me to a real contact?
Thank you in advance!
1 reply
1 reply
Roxy_Amazon
Dear @Seller_2Z1KVkgyyk0bM,
I hope this message finds you well. I wanted to personally update you regarding your case. I'd like to inform you that we've flagged your issue to a higher level of investigation.
Our team is actively working on reaching a resolution. In the meantime, if you receive any updates or require further assistance, please don't hesitate to reach out to us. We remain committed to addressing your concerns thoroughly.
We appreciate your patience as we work to resolve this matter.
Best regards,
-Roxy
Roxy_Amazon
Dear @Seller_2Z1KVkgyyk0bM,
I hope this message finds you well. I wanted to personally update you regarding your case. I'd like to inform you that we've flagged your issue to a higher level of investigation.
Our team is actively working on reaching a resolution. In the meantime, if you receive any updates or require further assistance, please don't hesitate to reach out to us. We remain committed to addressing your concerns thoroughly.
We appreciate your patience as we work to resolve this matter.
Best regards,
-Roxy
Roxy_Amazon
Dear @Seller_2Z1KVkgyyk0bM,
I hope this message finds you well. I wanted to personally update you regarding your case. I'd like to inform you that we've flagged your issue to a higher level of investigation.
Our team is actively working on reaching a resolution. In the meantime, if you receive any updates or require further assistance, please don't hesitate to reach out to us. We remain committed to addressing your concerns thoroughly.
We appreciate your patience as we work to resolve this matter.
Best regards,
-Roxy
