Seller Forums
Sign in
Sign in
user profile
Sign in
user profile
Seller_RVA9XEsDfcexU

Multiple Inform act issues

I have provided all info for the inform act

I am not a new seller, at least 12 years on amazon

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

2 days later, an email, we are going to deactivate your account because you did not supply

I look at resolve problem in Seller Central - says i did not supply account for $

I have provided all info for the inform act

I am not a new seller, at least 12 years on amazon

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

3 times I have supplied - it has not changed!

This is twice a week having to deal with this......

Can a mod please help with this?

I have all supporting docs, screen pictures, etc.

Thanks

308 views
20 replies
Tags:Account Health
20
Reply
20 replies
user profile
Seller_kIukTwdhvntAp

First, go over everything with a magnifying glass looking for a missing 'period' or 'comma'.

Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?

When Amazon says something must match they mean EXACTLY!

That means Street is not ST.

Jim is not James.

ALL CAPS is not SOme CAps

They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.

What you submit for documents must match the details on your seller account EXACTLY.

Amazon changed how they scan information quite a while ago and the BOTS are less lenient than back when actual people looked at things!

If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.

They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………

30
user profile
Seller_RVA9XEsDfcexU

I did the video check, got email this am, all is fine!

now, yet another email from Amazon Buyability Team telling me i need to do the inform act again!!

3 times and a video, all saying, we have verified, only for another email to come to tell me to do it again!

This really is beyond comprehension.

10
user profile
Seller_kIukTwdhvntAp

"This really is beyond comprehension. "

You haven't been on here very long from the looks of your Forum post history, so you either just migrated or haven't been looking at the Forum at all!

Amazon is filled with gerbil tubes patrolled by BOTS and an occasional human. It is built on a "silo management' system so one gerbil tube may not even know that the other ones exist.

It is NOT unusual for a seller to be told "you are OK to sell" and the next day they are suspended because a different BOT (or person) that knows more about the rules and policies has looked at the information and found something that didn't look right.

There are posts about that happening pretty much every day. I've been on here almost 15 years now and I have not heard of any "Amazon Buyability Team". I'll check on the OTHER (more helpful) Forum to see if anyone knows what they do!

10
user profile
Seller_RVA9XEsDfcexU

thanks so much! Yes, here as long as you or longer :)

This morning, yet 2 more emails, we have verified, sell on amazon, followed by another email, and this takes the cake!

from email: Within 10 days of receiving this email notification, upload a scanned copy of another government-issued photo identity document to Seller Central, along with all other required documents listed on the "Identity Verification" page.

Make sure that you include also the documents that we already verified

Include documents they already verified? ( so you verified them, now you need me to do it all over again?) for the 4th time?

Another government ID? I have another one, but this is beyond anything I have seen here on amazon and I have seen ALOT!

Are they hoping I dont have another government document?

then there is this! -notice, the 0 under target---

Product Policy ComplianceLeave feedback

Product Policy Violations: 1

March 16, 2024 - September 11, 2024

Target: 0 Issues

This has been an everyday occurrence for weeks now.

10
user profile
Seller_kIukTwdhvntAp

"This morning, yet 2 more emails, we have verified, sell on amazon, followed by another email, and this takes the cake! "

Well, I got this answer about the mysterious "buyability' team message when I asked on the "OTHER" Forum where sellers ask (other) sellers questions -- it's where most of the old timers fled after Amazon decided to "out" all our personal identity info on here.

The quote (with minor edits to shelter identities) --

"The “Amazon Buyability Team” is a relatively-new (2022 it seems) nomenclature used by the various Hyderabad Incubator-based Amazon Teams. They are typically focused on those 3P Sellers whose efforts are concentrated in Regional Marketplaces other than the Americas Region."

It seems that this one has replaced earlier iterations of their "Selling Coach".

The two things I find somewhat concerning is why a 'team' focused on outside the US site are asking for your Government ID info. Is the message in your AMAZON messages or has someone trolled you from outside Amazon hoping you would respond to an offsite message? If it is not on the Amazon site, is it one of the known Amazon 'dot com' email addresses?

Are you active in any of the other locations? Maybe they are real and following up to get you registered elsewhere.

I have no interest in selling and shipping anyplace other than the US and Protectorates on Amazon. I do sell using the eBay global shipping system since THEY eat all the headaches and I get paid and protected which would NOT happen here!

I'm headed out of town for a couple days, but if you have any case numbers I could still tag some MODS if I see it before we hit the road.

Good luck with this mystery!

10
user profile
Seller_RVA9XEsDfcexU

Thank you so much!!

I was just on USA, then amazon put me on mexico and canada, I did not request nor did I want

It was actually in my messages. The old timer in me would not click links :)

"Out of the country requesting my docs". I am very concerned about this - As I said, i never wanted global selling, amazon turned it on. Trying to get it off is like a maze. There is absolutely no need for my docs to be requested by any other entity outside of the US, none, I am the same person in the US.

I requested help to get canada and mexico off. It seems I am unable to do this myself, amazon has to do it. So i found where to do it, requested it.

They are typically focused on those 3P Sellers whose efforts are concentrated in Regional Marketplaces other than the Americas Region." I never shipped to mexico or canada that I can remember.

We shall see. In order to be "helped" i had to send my DL in a support case. Mind you, that was the 5th time.

Have a nice trip!

I really appreciate your help.

00
user profile
Levi_Dylan_Amazon

Hello @Seller_RVA9XEsDfcexU,

Thank you for posting concerns with your account here on the forums.

user profile
Seller_RVA9XEsDfcexU

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

2 days later, an email, we are going to deactivate your account because you did not supply

View post

I see that you have attempted to complete the verification for the inform consumers act multiple times and you are concerned that the verification is not successfully completed.

Since I am not able to look into your account to see what you are seeing, I suggest to visit the account info section of seller central and find which actions are required to complete. You should see green check marks for the sections that are completed and a link to click on if something needs to be addressed. Once you click on the item that needs to be addressed you will have instructions on what is required from there. Please share a screenshot of any issue you are seeing. If there is personal information included in the screenshot, please remove that before posting it here.

user profile
Seller_kIukTwdhvntAp

Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?

When Amazon says something must match they mean EXACTLY!

That means Street is not ST.

Jim is not James.

ALL CAPS is not SOme CAps

They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.

What you submit for documents must match the details on your seller account EXACTLY.

View post

@Seller_kIukTwdhvntAp has provided very important information above, please check the information in seller central and make sure it matches your documents exactly.

If you have any associated case log ID's about this, please post them here, so I can take a deeper look.

I hope this is helpful to you and I am looking forward to your response. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
user profile
Seller_BL6q8a2fFuUI2

Do you happen to have seller wallet? If so this was the major issue with my verification, and had to be deleted, and then bank document resubmitted before the inform act finally accepted my bank document.

20
There are no more posts to display
user profile
Seller_RVA9XEsDfcexU

Multiple Inform act issues

I have provided all info for the inform act

I am not a new seller, at least 12 years on amazon

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

2 days later, an email, we are going to deactivate your account because you did not supply

I look at resolve problem in Seller Central - says i did not supply account for $

I have provided all info for the inform act

I am not a new seller, at least 12 years on amazon

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

3 times I have supplied - it has not changed!

This is twice a week having to deal with this......

Can a mod please help with this?

I have all supporting docs, screen pictures, etc.

Thanks

308 views
20 replies
Tags:Account Health
20
Reply
user profile

Multiple Inform act issues

by Seller_RVA9XEsDfcexU

I have provided all info for the inform act

I am not a new seller, at least 12 years on amazon

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

2 days later, an email, we are going to deactivate your account because you did not supply

I look at resolve problem in Seller Central - says i did not supply account for $

I have provided all info for the inform act

I am not a new seller, at least 12 years on amazon

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

3 times I have supplied - it has not changed!

This is twice a week having to deal with this......

Can a mod please help with this?

I have all supporting docs, screen pictures, etc.

Thanks

Tags:Account Health
20
308 views
20 replies
Reply
20 replies
20 replies
Quick filters
Sort by
user profile
Seller_kIukTwdhvntAp

First, go over everything with a magnifying glass looking for a missing 'period' or 'comma'.

Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?

When Amazon says something must match they mean EXACTLY!

That means Street is not ST.

Jim is not James.

ALL CAPS is not SOme CAps

They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.

What you submit for documents must match the details on your seller account EXACTLY.

Amazon changed how they scan information quite a while ago and the BOTS are less lenient than back when actual people looked at things!

If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.

They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………

30
user profile
Seller_RVA9XEsDfcexU

I did the video check, got email this am, all is fine!

now, yet another email from Amazon Buyability Team telling me i need to do the inform act again!!

3 times and a video, all saying, we have verified, only for another email to come to tell me to do it again!

This really is beyond comprehension.

10
user profile
Seller_kIukTwdhvntAp

"This really is beyond comprehension. "

You haven't been on here very long from the looks of your Forum post history, so you either just migrated or haven't been looking at the Forum at all!

Amazon is filled with gerbil tubes patrolled by BOTS and an occasional human. It is built on a "silo management' system so one gerbil tube may not even know that the other ones exist.

It is NOT unusual for a seller to be told "you are OK to sell" and the next day they are suspended because a different BOT (or person) that knows more about the rules and policies has looked at the information and found something that didn't look right.

There are posts about that happening pretty much every day. I've been on here almost 15 years now and I have not heard of any "Amazon Buyability Team". I'll check on the OTHER (more helpful) Forum to see if anyone knows what they do!

10
user profile
Seller_RVA9XEsDfcexU

thanks so much! Yes, here as long as you or longer :)

This morning, yet 2 more emails, we have verified, sell on amazon, followed by another email, and this takes the cake!

from email: Within 10 days of receiving this email notification, upload a scanned copy of another government-issued photo identity document to Seller Central, along with all other required documents listed on the "Identity Verification" page.

Make sure that you include also the documents that we already verified

Include documents they already verified? ( so you verified them, now you need me to do it all over again?) for the 4th time?

Another government ID? I have another one, but this is beyond anything I have seen here on amazon and I have seen ALOT!

Are they hoping I dont have another government document?

then there is this! -notice, the 0 under target---

Product Policy ComplianceLeave feedback

Product Policy Violations: 1

March 16, 2024 - September 11, 2024

Target: 0 Issues

This has been an everyday occurrence for weeks now.

10
user profile
Seller_kIukTwdhvntAp

"This morning, yet 2 more emails, we have verified, sell on amazon, followed by another email, and this takes the cake! "

Well, I got this answer about the mysterious "buyability' team message when I asked on the "OTHER" Forum where sellers ask (other) sellers questions -- it's where most of the old timers fled after Amazon decided to "out" all our personal identity info on here.

The quote (with minor edits to shelter identities) --

"The “Amazon Buyability Team” is a relatively-new (2022 it seems) nomenclature used by the various Hyderabad Incubator-based Amazon Teams. They are typically focused on those 3P Sellers whose efforts are concentrated in Regional Marketplaces other than the Americas Region."

It seems that this one has replaced earlier iterations of their "Selling Coach".

The two things I find somewhat concerning is why a 'team' focused on outside the US site are asking for your Government ID info. Is the message in your AMAZON messages or has someone trolled you from outside Amazon hoping you would respond to an offsite message? If it is not on the Amazon site, is it one of the known Amazon 'dot com' email addresses?

Are you active in any of the other locations? Maybe they are real and following up to get you registered elsewhere.

I have no interest in selling and shipping anyplace other than the US and Protectorates on Amazon. I do sell using the eBay global shipping system since THEY eat all the headaches and I get paid and protected which would NOT happen here!

I'm headed out of town for a couple days, but if you have any case numbers I could still tag some MODS if I see it before we hit the road.

Good luck with this mystery!

10
user profile
Seller_RVA9XEsDfcexU

Thank you so much!!

I was just on USA, then amazon put me on mexico and canada, I did not request nor did I want

It was actually in my messages. The old timer in me would not click links :)

"Out of the country requesting my docs". I am very concerned about this - As I said, i never wanted global selling, amazon turned it on. Trying to get it off is like a maze. There is absolutely no need for my docs to be requested by any other entity outside of the US, none, I am the same person in the US.

I requested help to get canada and mexico off. It seems I am unable to do this myself, amazon has to do it. So i found where to do it, requested it.

They are typically focused on those 3P Sellers whose efforts are concentrated in Regional Marketplaces other than the Americas Region." I never shipped to mexico or canada that I can remember.

We shall see. In order to be "helped" i had to send my DL in a support case. Mind you, that was the 5th time.

Have a nice trip!

I really appreciate your help.

00
user profile
Levi_Dylan_Amazon

Hello @Seller_RVA9XEsDfcexU,

Thank you for posting concerns with your account here on the forums.

user profile
Seller_RVA9XEsDfcexU

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

2 days later, an email, we are going to deactivate your account because you did not supply

View post

I see that you have attempted to complete the verification for the inform consumers act multiple times and you are concerned that the verification is not successfully completed.

Since I am not able to look into your account to see what you are seeing, I suggest to visit the account info section of seller central and find which actions are required to complete. You should see green check marks for the sections that are completed and a link to click on if something needs to be addressed. Once you click on the item that needs to be addressed you will have instructions on what is required from there. Please share a screenshot of any issue you are seeing. If there is personal information included in the screenshot, please remove that before posting it here.

user profile
Seller_kIukTwdhvntAp

Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?

When Amazon says something must match they mean EXACTLY!

That means Street is not ST.

Jim is not James.

ALL CAPS is not SOme CAps

They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.

What you submit for documents must match the details on your seller account EXACTLY.

View post

@Seller_kIukTwdhvntAp has provided very important information above, please check the information in seller central and make sure it matches your documents exactly.

If you have any associated case log ID's about this, please post them here, so I can take a deeper look.

I hope this is helpful to you and I am looking forward to your response. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
user profile
Seller_BL6q8a2fFuUI2

Do you happen to have seller wallet? If so this was the major issue with my verification, and had to be deleted, and then bank document resubmitted before the inform act finally accepted my bank document.

20
There are no more posts to display
user profile
Seller_kIukTwdhvntAp

First, go over everything with a magnifying glass looking for a missing 'period' or 'comma'.

Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?

When Amazon says something must match they mean EXACTLY!

That means Street is not ST.

Jim is not James.

ALL CAPS is not SOme CAps

They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.

What you submit for documents must match the details on your seller account EXACTLY.

Amazon changed how they scan information quite a while ago and the BOTS are less lenient than back when actual people looked at things!

If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.

They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………

30
user profile
Seller_kIukTwdhvntAp

First, go over everything with a magnifying glass looking for a missing 'period' or 'comma'.

Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?

When Amazon says something must match they mean EXACTLY!

That means Street is not ST.

Jim is not James.

ALL CAPS is not SOme CAps

They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.

What you submit for documents must match the details on your seller account EXACTLY.

Amazon changed how they scan information quite a while ago and the BOTS are less lenient than back when actual people looked at things!

If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.

Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.

They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………

30
Reply
user profile
Seller_RVA9XEsDfcexU

I did the video check, got email this am, all is fine!

now, yet another email from Amazon Buyability Team telling me i need to do the inform act again!!

3 times and a video, all saying, we have verified, only for another email to come to tell me to do it again!

This really is beyond comprehension.

10
user profile
Seller_RVA9XEsDfcexU

I did the video check, got email this am, all is fine!

now, yet another email from Amazon Buyability Team telling me i need to do the inform act again!!

3 times and a video, all saying, we have verified, only for another email to come to tell me to do it again!

This really is beyond comprehension.

10
Reply
user profile
Seller_kIukTwdhvntAp

"This really is beyond comprehension. "

You haven't been on here very long from the looks of your Forum post history, so you either just migrated or haven't been looking at the Forum at all!

Amazon is filled with gerbil tubes patrolled by BOTS and an occasional human. It is built on a "silo management' system so one gerbil tube may not even know that the other ones exist.

It is NOT unusual for a seller to be told "you are OK to sell" and the next day they are suspended because a different BOT (or person) that knows more about the rules and policies has looked at the information and found something that didn't look right.

There are posts about that happening pretty much every day. I've been on here almost 15 years now and I have not heard of any "Amazon Buyability Team". I'll check on the OTHER (more helpful) Forum to see if anyone knows what they do!

10
user profile
Seller_kIukTwdhvntAp

"This really is beyond comprehension. "

You haven't been on here very long from the looks of your Forum post history, so you either just migrated or haven't been looking at the Forum at all!

Amazon is filled with gerbil tubes patrolled by BOTS and an occasional human. It is built on a "silo management' system so one gerbil tube may not even know that the other ones exist.

It is NOT unusual for a seller to be told "you are OK to sell" and the next day they are suspended because a different BOT (or person) that knows more about the rules and policies has looked at the information and found something that didn't look right.

There are posts about that happening pretty much every day. I've been on here almost 15 years now and I have not heard of any "Amazon Buyability Team". I'll check on the OTHER (more helpful) Forum to see if anyone knows what they do!

10
Reply
user profile
Seller_RVA9XEsDfcexU

thanks so much! Yes, here as long as you or longer :)

This morning, yet 2 more emails, we have verified, sell on amazon, followed by another email, and this takes the cake!

from email: Within 10 days of receiving this email notification, upload a scanned copy of another government-issued photo identity document to Seller Central, along with all other required documents listed on the "Identity Verification" page.

Make sure that you include also the documents that we already verified

Include documents they already verified? ( so you verified them, now you need me to do it all over again?) for the 4th time?

Another government ID? I have another one, but this is beyond anything I have seen here on amazon and I have seen ALOT!

Are they hoping I dont have another government document?

then there is this! -notice, the 0 under target---

Product Policy ComplianceLeave feedback

Product Policy Violations: 1

March 16, 2024 - September 11, 2024

Target: 0 Issues

This has been an everyday occurrence for weeks now.

10
user profile
Seller_RVA9XEsDfcexU

thanks so much! Yes, here as long as you or longer :)

This morning, yet 2 more emails, we have verified, sell on amazon, followed by another email, and this takes the cake!

from email: Within 10 days of receiving this email notification, upload a scanned copy of another government-issued photo identity document to Seller Central, along with all other required documents listed on the "Identity Verification" page.

Make sure that you include also the documents that we already verified

Include documents they already verified? ( so you verified them, now you need me to do it all over again?) for the 4th time?

Another government ID? I have another one, but this is beyond anything I have seen here on amazon and I have seen ALOT!

Are they hoping I dont have another government document?

then there is this! -notice, the 0 under target---

Product Policy ComplianceLeave feedback

Product Policy Violations: 1

March 16, 2024 - September 11, 2024

Target: 0 Issues

This has been an everyday occurrence for weeks now.

10
Reply
user profile
Seller_kIukTwdhvntAp

"This morning, yet 2 more emails, we have verified, sell on amazon, followed by another email, and this takes the cake! "

Well, I got this answer about the mysterious "buyability' team message when I asked on the "OTHER" Forum where sellers ask (other) sellers questions -- it's where most of the old timers fled after Amazon decided to "out" all our personal identity info on here.

The quote (with minor edits to shelter identities) --

"The “Amazon Buyability Team” is a relatively-new (2022 it seems) nomenclature used by the various Hyderabad Incubator-based Amazon Teams. They are typically focused on those 3P Sellers whose efforts are concentrated in Regional Marketplaces other than the Americas Region."

It seems that this one has replaced earlier iterations of their "Selling Coach".

The two things I find somewhat concerning is why a 'team' focused on outside the US site are asking for your Government ID info. Is the message in your AMAZON messages or has someone trolled you from outside Amazon hoping you would respond to an offsite message? If it is not on the Amazon site, is it one of the known Amazon 'dot com' email addresses?

Are you active in any of the other locations? Maybe they are real and following up to get you registered elsewhere.

I have no interest in selling and shipping anyplace other than the US and Protectorates on Amazon. I do sell using the eBay global shipping system since THEY eat all the headaches and I get paid and protected which would NOT happen here!

I'm headed out of town for a couple days, but if you have any case numbers I could still tag some MODS if I see it before we hit the road.

Good luck with this mystery!

10
user profile
Seller_kIukTwdhvntAp

"This morning, yet 2 more emails, we have verified, sell on amazon, followed by another email, and this takes the cake! "

Well, I got this answer about the mysterious "buyability' team message when I asked on the "OTHER" Forum where sellers ask (other) sellers questions -- it's where most of the old timers fled after Amazon decided to "out" all our personal identity info on here.

The quote (with minor edits to shelter identities) --

"The “Amazon Buyability Team” is a relatively-new (2022 it seems) nomenclature used by the various Hyderabad Incubator-based Amazon Teams. They are typically focused on those 3P Sellers whose efforts are concentrated in Regional Marketplaces other than the Americas Region."

It seems that this one has replaced earlier iterations of their "Selling Coach".

The two things I find somewhat concerning is why a 'team' focused on outside the US site are asking for your Government ID info. Is the message in your AMAZON messages or has someone trolled you from outside Amazon hoping you would respond to an offsite message? If it is not on the Amazon site, is it one of the known Amazon 'dot com' email addresses?

Are you active in any of the other locations? Maybe they are real and following up to get you registered elsewhere.

I have no interest in selling and shipping anyplace other than the US and Protectorates on Amazon. I do sell using the eBay global shipping system since THEY eat all the headaches and I get paid and protected which would NOT happen here!

I'm headed out of town for a couple days, but if you have any case numbers I could still tag some MODS if I see it before we hit the road.

Good luck with this mystery!

10
Reply
user profile
Seller_RVA9XEsDfcexU

Thank you so much!!

I was just on USA, then amazon put me on mexico and canada, I did not request nor did I want

It was actually in my messages. The old timer in me would not click links :)

"Out of the country requesting my docs". I am very concerned about this - As I said, i never wanted global selling, amazon turned it on. Trying to get it off is like a maze. There is absolutely no need for my docs to be requested by any other entity outside of the US, none, I am the same person in the US.

I requested help to get canada and mexico off. It seems I am unable to do this myself, amazon has to do it. So i found where to do it, requested it.

They are typically focused on those 3P Sellers whose efforts are concentrated in Regional Marketplaces other than the Americas Region." I never shipped to mexico or canada that I can remember.

We shall see. In order to be "helped" i had to send my DL in a support case. Mind you, that was the 5th time.

Have a nice trip!

I really appreciate your help.

00
user profile
Seller_RVA9XEsDfcexU

Thank you so much!!

I was just on USA, then amazon put me on mexico and canada, I did not request nor did I want

It was actually in my messages. The old timer in me would not click links :)

"Out of the country requesting my docs". I am very concerned about this - As I said, i never wanted global selling, amazon turned it on. Trying to get it off is like a maze. There is absolutely no need for my docs to be requested by any other entity outside of the US, none, I am the same person in the US.

I requested help to get canada and mexico off. It seems I am unable to do this myself, amazon has to do it. So i found where to do it, requested it.

They are typically focused on those 3P Sellers whose efforts are concentrated in Regional Marketplaces other than the Americas Region." I never shipped to mexico or canada that I can remember.

We shall see. In order to be "helped" i had to send my DL in a support case. Mind you, that was the 5th time.

Have a nice trip!

I really appreciate your help.

00
Reply
user profile
Levi_Dylan_Amazon

Hello @Seller_RVA9XEsDfcexU,

Thank you for posting concerns with your account here on the forums.

user profile
Seller_RVA9XEsDfcexU

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

2 days later, an email, we are going to deactivate your account because you did not supply

View post

I see that you have attempted to complete the verification for the inform consumers act multiple times and you are concerned that the verification is not successfully completed.

Since I am not able to look into your account to see what you are seeing, I suggest to visit the account info section of seller central and find which actions are required to complete. You should see green check marks for the sections that are completed and a link to click on if something needs to be addressed. Once you click on the item that needs to be addressed you will have instructions on what is required from there. Please share a screenshot of any issue you are seeing. If there is personal information included in the screenshot, please remove that before posting it here.

user profile
Seller_kIukTwdhvntAp

Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?

When Amazon says something must match they mean EXACTLY!

That means Street is not ST.

Jim is not James.

ALL CAPS is not SOme CAps

They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.

What you submit for documents must match the details on your seller account EXACTLY.

View post

@Seller_kIukTwdhvntAp has provided very important information above, please check the information in seller central and make sure it matches your documents exactly.

If you have any associated case log ID's about this, please post them here, so I can take a deeper look.

I hope this is helpful to you and I am looking forward to your response. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
user profile
Levi_Dylan_Amazon

Hello @Seller_RVA9XEsDfcexU,

Thank you for posting concerns with your account here on the forums.

user profile
Seller_RVA9XEsDfcexU

I get emails saying, we were able to verify and you may continue to sell ( account changes to all is well)

2 days later, an email, we are going to deactivate your account because you did not supply

View post

I see that you have attempted to complete the verification for the inform consumers act multiple times and you are concerned that the verification is not successfully completed.

Since I am not able to look into your account to see what you are seeing, I suggest to visit the account info section of seller central and find which actions are required to complete. You should see green check marks for the sections that are completed and a link to click on if something needs to be addressed. Once you click on the item that needs to be addressed you will have instructions on what is required from there. Please share a screenshot of any issue you are seeing. If there is personal information included in the screenshot, please remove that before posting it here.

user profile
Seller_kIukTwdhvntAp

Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?

When Amazon says something must match they mean EXACTLY!

That means Street is not ST.

Jim is not James.

ALL CAPS is not SOme CAps

They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.

What you submit for documents must match the details on your seller account EXACTLY.

View post

@Seller_kIukTwdhvntAp has provided very important information above, please check the information in seller central and make sure it matches your documents exactly.

If you have any associated case log ID's about this, please post them here, so I can take a deeper look.

I hope this is helpful to you and I am looking forward to your response. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

20
Reply
user profile
Seller_BL6q8a2fFuUI2

Do you happen to have seller wallet? If so this was the major issue with my verification, and had to be deleted, and then bank document resubmitted before the inform act finally accepted my bank document.

20
user profile
Seller_BL6q8a2fFuUI2

Do you happen to have seller wallet? If so this was the major issue with my verification, and had to be deleted, and then bank document resubmitted before the inform act finally accepted my bank document.

20
Reply
There are no more posts to display

Similar Discussions

Similar Discussions

Go to original post