Hi everyone, longtime seller here.

I'm looking at my listings and it seems that our Expedited Shipping and 2 day shipping options are not being shown to customers. This is the first time I see this. Maybe I'm missing something?

• Let's take ASIN B0B5LX3M9D as an example.
• Today we're Thursday August 1st. The delivery estimate is August 7-8 for our own postal code.
• Technically Fastest Delivery should be August 5th (after the weekend).
• Why isn't Amazon displaying our faster shipping?
• I've attached our Shipping template as well as our Premium Shipping Eligibility.
• Default Handling time is 1 day. Cutoff at 11am. [EDIT] I just tried changing to same day (0) day.

If anyone can give me some insight, it would be greatly appreciated!

A.

I am writing to express my frustration regarding an ongoing issue with our brand’s product listing on Amazon Canada. We have successfully established a listing in the UK, which has been a key driver of our sales. However, as I attempt to update our listings to comply with Canadian standards, I am encountering persistent challenges.

Our Amazon Canada listing is displaying incorrect data on the product detail page, which is misleading potential buyers. While we are able to make updates in the backend, these changes do not reflect on the front end, even after a considerable amount of time. This situation is resulting in significant losses for our business, compounded by negative reviews from customers.

Additionally, when I reach out to Amazon support, I am informed that I am not recognized as the brand owner, despite our established brand ownership in the UK, where our listing is performing well.

I kindly request your urgent assistance in resolving this matter, as it is critically impacting our brand's reputation and sales.

Thank you for your attention to this urgent issue.

Hi there,

I have been selling on Amazon for about 5 years now, and have never had any issues with winning the buy box when we were matched with the lowest price on the listing. And then this year, around end of June, early July, just randomly overnight our buy box wins took a dive off a cliff and have never recovered.

Here is an example, one listing which sells about 300 units a month. There are 3 sellers including myself who are always matched at the lowest price. We were always averaging about 100 unit sales a month, give or take, so essentially we were sharing the buy box. But now since the drop off we are only getting 16 sales per month when we are still always matched at the lowest price.

I just can't figure out what is going on. We have a ton of inventory, we sell on FBA, our selling rating is healthy and everything else seems to be normal. I've tried reaching out to account health and seller support, they both just tell me everything is fine. But this is not normal, and there are a ton of other listings we have that are like this. And it has just been killing our sales.

Hoping someone can help.

Thank you in advance.