payment problem
Hello dear forum officials,
On December 15th, Amazon sent my payment to my registered bank account. However, the payment is still not visible in my bank account. When I contact Payoneer, they say they cannot see the payment with Trace ID: 5FNSE90GZ73XJ5O. Payoneer has been investigating the issue for 1 week and they still haven't provided a solution. I don't know if Amazon finance needs to contact the bank and reflect the money in my account. Can you please help?
Best regards
0 replies
Ricardo_Amazon
Hello @Seller_M4wRBvmi9x89T,
Ricardo from Amazon here.
I've sent this information to our Escalations team and they have replied with the following:
"Disbursement in the amount of $5,385.59 was successfully deposited at this Seller Bank on 12/15/24 has not been returned to Amazon. Seller's Bank acknowledged that payment on 12/06/24 under trace ID 5FNSE90GZ73XJ5O.
Please advise Seller to contact their Bank's ACH department to locate their funds."
