Hello everyone.

We are having a verification suspension right now and I would like to ask a question about that.

Our official registered address and business address is [Moderator edit: Removed personal information], a virtual address provided by the registered agent. We opened the account in September 2023 with no issues and did business since that date without any issue. Then after 6 months they just deactivated the account and wanted us to provide a utility bill for it. We have submitted a mobile phone bill from T-Mobile but it got rejected.

So I saw in some groups today that someone paid to an Amazon worker to check what’s the issue and found out that this address has been added to Amazon’s risky address list due to some other stupid company’s mistakes.

I attached the photo of that information. Have you ever heard anything like that? Is it possible for Amazon to add an address to their blacklist? If so, what do you suggest?

Hello Amazon Team

I am writing to address the recent notification regarding the verification failure for my account, subsequent to the video authentication process. I have sent all documents which can show the compliance of the operation. However, I'm still not getting positive response from Amazon, even informing of us that our account engage in deceptive, fraudulent, or illegal activity. I need help to give a fair review on my account. Can somebody please help me to reactivate my account. Moreover my account health is good.

Look forward to your reply

Kind regards

Hello,

What is the difference between Official registered address and business address on Amazon? Do you guys know which one Amazon considers for Identity Verification purposes in the utility bill?

My company is established in WY using a virtual address provided by my registered agent. As you can guess, I can only provide a mobile phone bill for it but Amazon rejected my bill for it. So since this is a virtual address, I cannot get another utility bill for it so I am going to get it from another address.

The thing is, I just signed a lease agreement for a warehouse in GA and I am going to get an internet service for that address right away. So I just got confused on which address should appear on which page? My guess is, official registered address and legal entity should be stay like it is and I just need to update my business address to GA. But I am not sure so I just want to be sure.

Could you guys help me with that?

Thanks!