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KYC Completed, Bank Account Verified, Amazon Holding Disbursements for 6 Weeks
We completed KYC with my US bank account for a US-based business.
I was asked by Amazon to change by deposit bank account on Seller Central to a PSP account assigned by Amazon while the KYC process was on-going (it's completed now).
Due to this, all my disbursements for Amazon.com and Amazon.com.mx sales since August 29th have been going to Amazon's bank account.
A team told me they manually processed my disbursements last week, and I should have received them by Monday Oct.7th. I didn't receive anything.
Subsequently, they claim 2 times in a row that my bank is refusing the transfer. I bank with one of the largest US banks. I have never had an issue receiving a correctly processed transfer from Amazon for the last 10 years.
Why are my disbursements continue to stall? Can someone please help me escalate this issue. I was last asked to provide an alternative bank account due to this issue, which I did. I have been told for 3 weeks now to patiently wait, the money is coming. This is now nearing 6 figures in disbursements missing from my bank account. We're in a really bad position not being to pay vendors prior to the holiday season.
Please Help! @Danny_Amazon@Steve_Amazon
Case ID 1888976480
0 replies
CR_Amazon
Hello there @Seller_LBdlM6aTlNzau
My name is CR. Let me first start by saying I apologize for the frustration and lack of transparency to what is going on here. I am going to see what I can find out for you.
AI appreciate the case # as well. Please allow me some time to take a peek and see what I can view from my end. Is that the most recent case # you have opened for this issue?
I'll hang tight here for your reply and in the meantime going to do a few checks on my end.
CR_Amazon
CR_Amazon
@Seller_LBdlM6aTlNzau
Hello again, CR back here. From what I can tell on my end, you have been receiving regular disbursements in your US account with the most recent one being 10/7/2024 and have a scheduled payment set for 10/18/2024.
CR_Amazon
CR_Amazon
@Seller_LBdlM6aTlNzau
I see that you are saying that the payments, although they are shown as disbursed with a Trace ID # are not making it to your account.
I am going to see if I can engage with the appropriate partner team here to see if we can get some additional information for you here.
I am going to put this together and will report back here and @ tag you as soon as I have anything further to share here.
CR_Amazon
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