It has been quite some time since we received a response regarding our transferred case ID16724199901. We originally opened the case on November 25, 2024, to seek clarification about an amount that has been showing in the "upcoming" section of our dashboard for almost a year. While we have continued to receive regular disbursements, this specific amount has remained held without being disbursed. Initially, we received a couple of generic responses, but the case was eventually transferred, and since then, we have not received any further updates. We are wondering how long it typically takes to receive a resolution or a response after a case has been transferred. Any guidance or assistance in this matter would be greatly appreciated.