Account Deactivated for Section 3 – Unable to Resolve Despite Valid Documentation

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Seller_ZbSNhru1qlzP0

Account Deactivated for Section 3 – Unable to Resolve Despite Valid Documentation

I am reaching out regarding the deactivation of my account under Section 3. I have already submitted valid documentation, which has been validated. The only pending verification appears to be a confirmation from the manufacturer's customer service regarding the order number, despite a confirmation email from them with a valid invoice containing all the info needed.

However, I am facing ongoing challenges:

- Amazon claims they cannot reach the manufacturer, but I can successfully contact them during their business hours.

- I have even provided the manufacturer’s business hours in the local times of India, Pakistan, and the Philippines to assist Amazon representatives in reaching out. Despite this, after weeks of waiting, I continue to receive the same response that they are unreachable.

This situation feels increasingly unfair, especially after investing significant funds into this business. Not only is my money stuck, but I’ve also been incurring storage fees since November 1, 2024.

I have decided to remove all inventory, but some items display the message: "Inventory in location that cannot process removals – please contact us."

I kindly ask for assistance with:

- Clarifying what steps I must take to reactivate my account.

- Ensuring Amazon successfully contacts the manufacturer to validate the order, as I am able to reach them without issues.

- Processing the removal of all remaining inventory, including items flagged as "cannot process removals."

This situation is highly stressful, and I feel I am being unfairly treated. I appreciate any guidance to resolve these issues and move forward.

Thank you for your support.

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9 replies
Tags:Account Health, Deactivated, Product authenticity, Suspended
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9 replies
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Seller_OvL8C4BJWiuS9

What do you mean you removed inventory; you can't do that if the account is deactivated.

Post the notice you received.

What were you attempting to sell? Was it a branded item(s)?

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