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Unfair Seller Feedback
Hello,
Seller support case IDs: 16708694601 and 16708893371.
The seller feedback referenced in these cases reads: "We returned this item well before the 30 day period to return ended and we still have not received our refund."
This order was refunded by Amazon's refund at first scan policy as soon as the item was picked up by UPS. This can be confirmed with the order transaction history and the UPS tracking page. Both of these proofs were included in the cases referenced above. The order was fully refunded on the date of the UPS pick up.
This seller feedback is not only irrelevant to the service that we provide as a seller (since the entire return/refund process was automatically performed by Amazon), but the content of the feedback is also factually incorrect.
The feedback removal request was denied, and the denial email stated that I could re-open the case, but the case can not be reopened. Seller support also can not reopen the case nor can they assist with any re-evaluation of this case. Can someone please help correct this issue?
@SEAmod@Quincy_Amazon
Thanks
3 replies
Seller_Lyye65e0Ukwen
@SEAmod@Quincy_Amazon would appreciate some assistance
Nano_Amazon
Hello @Seller_Lyye65e0Ukwen
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to a negative feedback removal request, I reached out to a dedicated team to further investigate whether the feedback meets the criteria to be removed or not.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Best,
Nano
Nano_Amazon
Hello @Seller_Lyye65e0Ukwen
I would like to inform you that, after the investigation, the dedicated team was able to remove the feedback.
Let me know if you have further questions.
Best,
Nano
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