SAFE-T for retuning label
SAFE-T # 70065-37948-3166649
1. This order was returned by the reason "No Longer Needed", in Amazon policy says the seller doesn't pay the returning charges (get reimbursed).
2. SAFT firstly asked me why have this appeal, i attached the Amazon policy as reply; then they said the return label had been deducted from the refund, thus i submitted the transaction in details of this order, the evidence all clearly! But SAFT stated they insist on their decision!
3. Does this team understand the policy? Does this team respect the facts, adhere to the justice? Can someone help this matter?
We are not at any fault on this order, and we ship from overseas, but we lose a lot of money for such unserious buying behavior, this is really irresponsible!!!
4 replies
Lucre_Amzn
Hola @Seller_Yei8eczMp14oK
Te saluda Lucre de los foros de Amazon, te contesto en español, ya que este es el idioma oficial de la comunidad.
Lamento mucho esta situación que has pasado con tu orden.
Lastimosamente, he buscado en tu cuenta y no pude encontrar esta orden que mencionas.
¿Podrías confirmar el número de orden correcto para poder ayudarte? También verifica que esta orden esté en el mercado de España. Si se encuentra en otro mercado, te aconsejo que abras tu foro en las comunidades de ese mercado en específico.
Saludos,
Lucre_Amazon
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Hello @Seller_Yei8eczMp14oK
This is Lucre from the Amazon forums, I answered you in Spanish above since this is the official language of the community.
I am very sorry for this situation you have experienced with your order.
Unfortunately, I searched your account and couldn't find this order you mentioned.
Could you confirm the correct order number so we can help you? Also, please verify that this order is in the Spain marketplace. If you are in another marketplace, I recommend that you open your forum in the communities of that specific marketplace.
Regards,
Lucre_Amazon
