Hello everyone,

It can sometimes be difficult to know what to provide to the Selling Partner Support team when you reach out using the Get Help form. When you reach out providing full details can reduce the time it takes to resolve an issue. Consider the following when you reach out:

Ensure you are following the Guidelines for contacting Selling Partner Support

If your issue is with a specific ASIN you will want to ensure you include all relevant product information:

1. Product Id ( GTIN/ ISBN) number
2. Brand Name
3. Product Title
4. Manufacturer Name
5. Batch id only if the issue is feeds related
6. Screenshot of the error with the product id, date and timestamp visible in the background

If the issue involves a product that uses an ISBN you will want to provide the following additional information:

1. Book Title
2. Book Author
3. Publisher's name of the book ( usually available in the first few pages of the book).
4. Real world Images ( no screenshots or computer generated )
5. Images of the front and back cover of the book where ISBN is printed.
6. Image of the of the book where the publisher name is written.
7. If possible, letter of authorization that the ISBN is allocated to the publisher

If the issue involves a product that uses a GTIN you will want to ensure you provide the following additional information:

1. GS1 Certificate or Screenshot from GS1 database

2. Proof stating that the Brand which you are using is affiliated with the UPC/EAN owner. This can be in any one of the below forms:

• Document showcasing copyright, trademark or website which displays your products or brand and its relationship with the UPC/EAN owner. (We only consider official websites owned by the brand, manufacturer or the UPC/EAN owner - the affiliation should be clearly called out)
• A copy of a letter or legal agreement from the manufacturer, or brand stating that the UPC/EAN(s) you are using to list this product is valid and owned by them OR that you are allowed to use your own UPC/EAN(s) to sell unique products with their brand.
• The letter should establish that there is a relationship between the barcode owner associated with your prefix and the brand. The email or letter must also include the point of contact at the brand or manufacturer that Amazon can contact to verify, this can be found in the footer of the email or indicated in the text.

To troubleshoot issues when adding a product, go to this help page.

While most issues can be solved by Selling Partner Support if you run into any difficulties you can create a new Seller Forums thread with your case ID and your issue and a member of the Forums team will review. Thank you for your understanding.

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Thank you for your understanding.

-Glenn