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Video call help
I have had my account deactivated in 06/2024; was told it will take 6 months, account has never been reactivated, and the funds held in the account were never paid out. Was told need a video call, scheduled an apt for 03/03/2025 at 4:30pm came online and spent 1 hour and 35 minutes til 6:05 pm and associate never came on my call. Finally gave up. I need someone from Amazon call me to resolve this issue because it’s not acceptable seller treatment by Amazon!
1 reply
April_Amazon
Hello @Seller_twGpFCKgI6G45,
I understand how frustrating it is to be waiting for a verification interview that couldn't be completed. Typically, if a call is not able to be completed, you would receive a new performance notification. Have you received any new notifications allowing you to reschedule your verification call?
If you do require some assistance in setting up the interview. please reach back out using this thread with details. Please also provide a case ID or performance notification so we are able to complete a review of your specific information.
We have resources available to help you prepare for your verification call: Prepare for your identity verification video call
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
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