My account has been deactivated after video verification call
My account has been deactivated after video verification call and then they send me this email
Hello,
Thank you for taking the identity verification by video call.
We regret to inform you that we could not verify your identity and the documents that you provided during the video call.
Your account will be deactivated, and you will no longer be eligible to sell on Amazon.
what can i do now is there any one me for that.
My account has been deactivated after video verification call
My account has been deactivated after video verification call and then they send me this email
Hello,
Thank you for taking the identity verification by video call.
We regret to inform you that we could not verify your identity and the documents that you provided during the video call.
Your account will be deactivated, and you will no longer be eligible to sell on Amazon.
what can i do now is there any one me for that.
7 replies
Seller_kIukTwdhvntAp
"what can i do now is there any one me for that."
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'.
Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
When Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
What you submit for documents must match the details on your seller account EXACTLY.
Emet_Amazon
Hello @Seller_RG4zr4HGQCzt7,
Thank you for posting about your verification and account deactivation.
My account has been deactivated after video verification call and then they send me this email
Hello,
Thank you for taking the identity verification by video call.
We regret to inform you that we could not verify your identity and the documents that you provided during the video call.
Your account will be deactivated, and you will no longer be eligible to sell on Amazon.
This notification implies that the account will no longer be eligible to sell on amazon. At this time there is no ability to reactivate the account. You are welcome to provide information that helps validate you are the original account owner, and as mentioned by @Seller_kIukTwdhvntAp all information 100% matches.
As mentioned however with the message received, I cannot guarantee any information will be accepted, or that you will receive a response at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_RG4zr4HGQCzt7,
Thank you for following up with the rejection notice.
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
As mentioned in the request here, we need a business license and or a utility bill. The only document you mentioned that would fit this requirement is your utility bill. Did you confirm that ALL account information physical address and other account attributes along with the documents themselves 100% match.
If you are using a virtual address, or if there are inconsistencies in your documentation and registered account information, we will not be able to accept the provided documentation is we would not be able to verify you and your business. Along with the provided requirements in the notice, you can also check out our seller identity verification page to confirm your documents meet all of our requirements.
As the notice also requests that you have a valid credit card on file. Does the credit card information match the original account owners physical address and align with the account information used at registration?
As previously mentioned due to the nature of the situation I cannot guarantee the eligibility for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet
My account has been deactivated after video verification call
My account has been deactivated after video verification call and then they send me this email
Hello,
Thank you for taking the identity verification by video call.
We regret to inform you that we could not verify your identity and the documents that you provided during the video call.
Your account will be deactivated, and you will no longer be eligible to sell on Amazon.
what can i do now is there any one me for that.
My account has been deactivated after video verification call
My account has been deactivated after video verification call and then they send me this email
Hello,
Thank you for taking the identity verification by video call.
We regret to inform you that we could not verify your identity and the documents that you provided during the video call.
Your account will be deactivated, and you will no longer be eligible to sell on Amazon.
what can i do now is there any one me for that.
My account has been deactivated after video verification call
My account has been deactivated after video verification call and then they send me this email
Hello,
Thank you for taking the identity verification by video call.
We regret to inform you that we could not verify your identity and the documents that you provided during the video call.
Your account will be deactivated, and you will no longer be eligible to sell on Amazon.
what can i do now is there any one me for that.
7 replies
7 replies
Seller_kIukTwdhvntAp
"what can i do now is there any one me for that."
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'.
Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
When Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
What you submit for documents must match the details on your seller account EXACTLY.
Emet_Amazon
Hello @Seller_RG4zr4HGQCzt7,
Thank you for posting about your verification and account deactivation.
My account has been deactivated after video verification call and then they send me this email
Hello,
Thank you for taking the identity verification by video call.
We regret to inform you that we could not verify your identity and the documents that you provided during the video call.
Your account will be deactivated, and you will no longer be eligible to sell on Amazon.
This notification implies that the account will no longer be eligible to sell on amazon. At this time there is no ability to reactivate the account. You are welcome to provide information that helps validate you are the original account owner, and as mentioned by @Seller_kIukTwdhvntAp all information 100% matches.
As mentioned however with the message received, I cannot guarantee any information will be accepted, or that you will receive a response at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_RG4zr4HGQCzt7,
Thank you for following up with the rejection notice.
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
As mentioned in the request here, we need a business license and or a utility bill. The only document you mentioned that would fit this requirement is your utility bill. Did you confirm that ALL account information physical address and other account attributes along with the documents themselves 100% match.
If you are using a virtual address, or if there are inconsistencies in your documentation and registered account information, we will not be able to accept the provided documentation is we would not be able to verify you and your business. Along with the provided requirements in the notice, you can also check out our seller identity verification page to confirm your documents meet all of our requirements.
As the notice also requests that you have a valid credit card on file. Does the credit card information match the original account owners physical address and align with the account information used at registration?
As previously mentioned due to the nature of the situation I cannot guarantee the eligibility for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet
Seller_kIukTwdhvntAp
"what can i do now is there any one me for that."
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'.
Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
When Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
What you submit for documents must match the details on your seller account EXACTLY.
Seller_kIukTwdhvntAp
"what can i do now is there any one me for that."
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'.
Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
When Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
What you submit for documents must match the details on your seller account EXACTLY.
Emet_Amazon
Hello @Seller_RG4zr4HGQCzt7,
Thank you for posting about your verification and account deactivation.
My account has been deactivated after video verification call and then they send me this email
Hello,
Thank you for taking the identity verification by video call.
We regret to inform you that we could not verify your identity and the documents that you provided during the video call.
Your account will be deactivated, and you will no longer be eligible to sell on Amazon.
This notification implies that the account will no longer be eligible to sell on amazon. At this time there is no ability to reactivate the account. You are welcome to provide information that helps validate you are the original account owner, and as mentioned by @Seller_kIukTwdhvntAp all information 100% matches.
As mentioned however with the message received, I cannot guarantee any information will be accepted, or that you will receive a response at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_RG4zr4HGQCzt7,
Thank you for posting about your verification and account deactivation.
My account has been deactivated after video verification call and then they send me this email
Hello,
Thank you for taking the identity verification by video call.
We regret to inform you that we could not verify your identity and the documents that you provided during the video call.
Your account will be deactivated, and you will no longer be eligible to sell on Amazon.
This notification implies that the account will no longer be eligible to sell on amazon. At this time there is no ability to reactivate the account. You are welcome to provide information that helps validate you are the original account owner, and as mentioned by @Seller_kIukTwdhvntAp all information 100% matches.
As mentioned however with the message received, I cannot guarantee any information will be accepted, or that you will receive a response at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_RG4zr4HGQCzt7,
Thank you for following up with the rejection notice.
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
As mentioned in the request here, we need a business license and or a utility bill. The only document you mentioned that would fit this requirement is your utility bill. Did you confirm that ALL account information physical address and other account attributes along with the documents themselves 100% match.
If you are using a virtual address, or if there are inconsistencies in your documentation and registered account information, we will not be able to accept the provided documentation is we would not be able to verify you and your business. Along with the provided requirements in the notice, you can also check out our seller identity verification page to confirm your documents meet all of our requirements.
As the notice also requests that you have a valid credit card on file. Does the credit card information match the original account owners physical address and align with the account information used at registration?
As previously mentioned due to the nature of the situation I cannot guarantee the eligibility for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet
Emet_Amazon
Hello @Seller_RG4zr4HGQCzt7,
Thank you for following up with the rejection notice.
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
As mentioned in the request here, we need a business license and or a utility bill. The only document you mentioned that would fit this requirement is your utility bill. Did you confirm that ALL account information physical address and other account attributes along with the documents themselves 100% match.
If you are using a virtual address, or if there are inconsistencies in your documentation and registered account information, we will not be able to accept the provided documentation is we would not be able to verify you and your business. Along with the provided requirements in the notice, you can also check out our seller identity verification page to confirm your documents meet all of our requirements.
As the notice also requests that you have a valid credit card on file. Does the credit card information match the original account owners physical address and align with the account information used at registration?
As previously mentioned due to the nature of the situation I cannot guarantee the eligibility for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet
