About Amazon Mall Transaction Protection Buyer Claims
Buyers buy our products to the goods do not want, to return, after the application, agreed to return, but the buyer has not been given as well as uploaded the tracking number, our seller background can not see the buyer whether to return, the buyer directly and we contacted whether the refund can be made, but never provided the tracking number, we can not query the specific status of the goods, and has been in contact with the buyer, but the buyer does not reply to us, the buyer is The buyer went directly to make a claim, we do not have any tracking of the goods in the background, until we went to complain, only the Amazon platform staff gave us the tracking number of the goods, we can only verify the goods, but there is no doubt that the buyer's claim was successful, but I think this is very unfair to our performance, which seriously affects our sales status, the buyer if you are to provide the appropriate tracking number or uploaded to the platform that we sellers are able to check, we offer a refund. I request a reinvestigation and reinstatement of my performance!
The order number is 114-2516320-1265864
7 replies
Seller_ksjBBQGX1UbaA
Can anyone help me with this issue? The account is now greatly affected.
Seller_MJFm5Bd205WcB
Maybe work on sentence structure, because it is hard to comprehend what the actual issue is due to verbiage and syntax.
Atlas_Amazon
Hello @Seller_ksjBBQGX1UbaA
Thank you for the information provided regarding the issues that have occurred with this claim and the return of the item. Do you have case information or other details you could provide for us to review?
I have gone ahead and engaged another community manager to further review the situation. Please continue to provide your updates to this thread for support.
Best,
Atlas
Josh_Amazon
Hello @Seller_ksjBBQGX1UbaA,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand that you are contacting in regards with the A to Z claim for order 114-2516320-1265864. Once a Claim is granted to the customer and your account has been debited, you have 30 calendar days to submit an appeal if an A-to-z Guarantee Claim has been granted in favor of the customer. This is your opportunity to provide new information for our investigation to dispute the decision.
To appeal a claim please go to the following link: Appeal an A-to-z Guarantee claim
If you need more help, you can always reach out to our Seller Support team.
Kind regards,
-Josh
Seller_ksjBBQGX1UbaA
这个已经没有申诉通道了，Buyers buy our products to the goods do not want, to return, after the application, agreed to return, but the buyer has not been given as well as uploaded the tracking number, our seller background can not see the buyer whether to return, the buyer directly and we contacted whether the refund can be made, but never provided the tracking number, we can not query the specific status of the goods, and has been in contact with the buyer, but the buyer does not reply to us, the buyer is The buyer went directly to make a claim, we do not have any tracking of the goods in the background, until we went to complain, only the Amazon platform staff gave us the tracking number of the goods, we can only verify the goods, but there is no doubt that the buyer's claim was successful, but I think this is very unfair to our performance, which seriously affects our sales status, the buyer if you are to provide the appropriate tracking number or uploaded to the platform that we sellers are able to check, we offer a refund. I request a reinvestigation and reinstatement of my performance!
