My account was deactivated for nothing.
I am sure that my account was disabled by mistake, but even though I explained it to Amazon many times, they do not want to understand. I got help from the software while listing the product and there was a software error, the name of another brand was mentioned in the search term and my lists were removed. My account is disabled. I cannot access the list. Adding the list again is not allowed and I cannot fix it. I do not know what to do.asin::B0DPMWRGSN
My account was deactivated for nothing.
I am sure that my account was disabled by mistake, but even though I explained it to Amazon many times, they do not want to understand. I got help from the software while listing the product and there was a software error, the name of another brand was mentioned in the search term and my lists were removed. My account is disabled. I cannot access the list. Adding the list again is not allowed and I cannot fix it. I do not know what to do.asin::B0DPMWRGSN
0 replies
Seller_chy5fCStE8sIz
Seller_mSOku66YeEpDa
Roxy_Amazon
Hello @Seller_JI9ktlBnkR4Ns,
We appreciate you sharing your experience with us and the community. It's clear this situation has been challenging and frustrating for you, especially given your belief that it happened due to a software error.
This highlights a critical point about the importance of carefully reviewing all listing information, even when using software assistance. Amazon takes brand protection and listing accuracy extremely seriously.
Moving forward, Amazon will require a presentation of a valid invoice for brand and authenticity verification. This invoice must clearly show the purchase of the products from the brand owner or an authorized distributor. It should include details such as the product names, quantities, and the brand name. This step is crucial in verifying the authenticity of the products and your authorization to sell them under specific brand names.
This requirement serves multiple purposes:
- It protects legitimate brand owners from unauthorized sellers.
- It ensures customers receive authentic products.
- It helps prevent situations, where unintended brand names in listings can lead to account issues.
We understand this process may seem hard, but it's designed to create a more secure and trustworthy marketplace for all.
For more detailed information about these policies and procedures, please visit the following pages:
- Invoice requirements for appealing a policy violation
- Responsible Sourcing documentation request requirements
- Intellectual Property Policy for Sellers
These resources provide comprehensive guidance on Amazon's brand protection measures, invoice requirements, and best practices for maintaining accurate listings.
Thank you for utilizing the Seller Forums to seek guidance. Our community and I are here if you need further clarification on these processes or requirements. Your experience serves as a valuable reminder of the importance of documentation and careful listing practices in maintaining a healthy seller account.
Best,
-Roxy
My account was deactivated for nothing.
I am sure that my account was disabled by mistake, but even though I explained it to Amazon many times, they do not want to understand. I got help from the software while listing the product and there was a software error, the name of another brand was mentioned in the search term and my lists were removed. My account is disabled. I cannot access the list. Adding the list again is not allowed and I cannot fix it. I do not know what to do.asin::B0DPMWRGSN
My account was deactivated for nothing.
I am sure that my account was disabled by mistake, but even though I explained it to Amazon many times, they do not want to understand. I got help from the software while listing the product and there was a software error, the name of another brand was mentioned in the search term and my lists were removed. My account is disabled. I cannot access the list. Adding the list again is not allowed and I cannot fix it. I do not know what to do.asin::B0DPMWRGSN
My account was deactivated for nothing.
I am sure that my account was disabled by mistake, but even though I explained it to Amazon many times, they do not want to understand. I got help from the software while listing the product and there was a software error, the name of another brand was mentioned in the search term and my lists were removed. My account is disabled. I cannot access the list. Adding the list again is not allowed and I cannot fix it. I do not know what to do.asin::B0DPMWRGSN
0 replies
0 replies
Seller_chy5fCStE8sIz
Seller_mSOku66YeEpDa
Roxy_Amazon
Hello @Seller_JI9ktlBnkR4Ns,
We appreciate you sharing your experience with us and the community. It's clear this situation has been challenging and frustrating for you, especially given your belief that it happened due to a software error.
This highlights a critical point about the importance of carefully reviewing all listing information, even when using software assistance. Amazon takes brand protection and listing accuracy extremely seriously.
Moving forward, Amazon will require a presentation of a valid invoice for brand and authenticity verification. This invoice must clearly show the purchase of the products from the brand owner or an authorized distributor. It should include details such as the product names, quantities, and the brand name. This step is crucial in verifying the authenticity of the products and your authorization to sell them under specific brand names.
This requirement serves multiple purposes:
- It protects legitimate brand owners from unauthorized sellers.
- It ensures customers receive authentic products.
- It helps prevent situations, where unintended brand names in listings can lead to account issues.
We understand this process may seem hard, but it's designed to create a more secure and trustworthy marketplace for all.
For more detailed information about these policies and procedures, please visit the following pages:
- Invoice requirements for appealing a policy violation
- Responsible Sourcing documentation request requirements
- Intellectual Property Policy for Sellers
These resources provide comprehensive guidance on Amazon's brand protection measures, invoice requirements, and best practices for maintaining accurate listings.
Thank you for utilizing the Seller Forums to seek guidance. Our community and I are here if you need further clarification on these processes or requirements. Your experience serves as a valuable reminder of the importance of documentation and careful listing practices in maintaining a healthy seller account.
Best,
-Roxy
Seller_chy5fCStE8sIz
Seller_chy5fCStE8sIz
Seller_mSOku66YeEpDa
Seller_mSOku66YeEpDa
Roxy_Amazon
Hello @Seller_JI9ktlBnkR4Ns,
We appreciate you sharing your experience with us and the community. It's clear this situation has been challenging and frustrating for you, especially given your belief that it happened due to a software error.
This highlights a critical point about the importance of carefully reviewing all listing information, even when using software assistance. Amazon takes brand protection and listing accuracy extremely seriously.
Moving forward, Amazon will require a presentation of a valid invoice for brand and authenticity verification. This invoice must clearly show the purchase of the products from the brand owner or an authorized distributor. It should include details such as the product names, quantities, and the brand name. This step is crucial in verifying the authenticity of the products and your authorization to sell them under specific brand names.
This requirement serves multiple purposes:
- It protects legitimate brand owners from unauthorized sellers.
- It ensures customers receive authentic products.
- It helps prevent situations, where unintended brand names in listings can lead to account issues.
We understand this process may seem hard, but it's designed to create a more secure and trustworthy marketplace for all.
For more detailed information about these policies and procedures, please visit the following pages:
- Invoice requirements for appealing a policy violation
- Responsible Sourcing documentation request requirements
- Intellectual Property Policy for Sellers
These resources provide comprehensive guidance on Amazon's brand protection measures, invoice requirements, and best practices for maintaining accurate listings.
Thank you for utilizing the Seller Forums to seek guidance. Our community and I are here if you need further clarification on these processes or requirements. Your experience serves as a valuable reminder of the importance of documentation and careful listing practices in maintaining a healthy seller account.
Best,
-Roxy
Roxy_Amazon
Hello @Seller_JI9ktlBnkR4Ns,
We appreciate you sharing your experience with us and the community. It's clear this situation has been challenging and frustrating for you, especially given your belief that it happened due to a software error.
This highlights a critical point about the importance of carefully reviewing all listing information, even when using software assistance. Amazon takes brand protection and listing accuracy extremely seriously.
Moving forward, Amazon will require a presentation of a valid invoice for brand and authenticity verification. This invoice must clearly show the purchase of the products from the brand owner or an authorized distributor. It should include details such as the product names, quantities, and the brand name. This step is crucial in verifying the authenticity of the products and your authorization to sell them under specific brand names.
This requirement serves multiple purposes:
- It protects legitimate brand owners from unauthorized sellers.
- It ensures customers receive authentic products.
- It helps prevent situations, where unintended brand names in listings can lead to account issues.
We understand this process may seem hard, but it's designed to create a more secure and trustworthy marketplace for all.
For more detailed information about these policies and procedures, please visit the following pages:
- Invoice requirements for appealing a policy violation
- Responsible Sourcing documentation request requirements
- Intellectual Property Policy for Sellers
These resources provide comprehensive guidance on Amazon's brand protection measures, invoice requirements, and best practices for maintaining accurate listings.
Thank you for utilizing the Seller Forums to seek guidance. Our community and I are here if you need further clarification on these processes or requirements. Your experience serves as a valuable reminder of the importance of documentation and careful listing practices in maintaining a healthy seller account.
Best,
-Roxy
