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Could you please help me out to remove a negative feedback?
Could you please remove this feedback? This order was unusual as the customer repeatedly mentioned they couldn't return the item, so we had to purchase and provide a shipping label ourselves. Normally, when a buyer requests a return, it should be processed automatically with a prepaid label, making returns easy. For some reason, this return couldn't be processed automatically, so we provided a shipping label, which the buyer used to return the item. We then issued a full refund immediately, covering all shipping costs ourselves.
Additionally, the customer mentioned missing parts, but it wasn't the main unit's parts. They were referring to refill capsules that need to be purchased separately. We offered a partial refund so they could buy the refill capsules, but this was also refused. From my perspective, I did everything possible to resolve the issue, and it's very stressful that our account is now on the verge of suspension due to this single feedback.
I could understand if I had ignored the customer's request, argued, or refused to assist, but I handled everything promptly and efficiently. I don't understand why this feedback was left. Please, I kindly ask you to remove this feedback.
Thank you.
This is the order ID : 112-0190736-7251413
CASE ID : 15274641641
please remove this feedback. I really need your help.
7 replies
LeviDylan_Amazon
Hello @Seller_vmWUcObIiIVKT,
Thank you for reaching out here on the Seller Forums.
I understand that you believe the feedback was left incorrectly and you would like to dispute it.
For this, I am engaging a Community Manager to review this situation further.
If you have any other questions or updates to provide, please feel free to respond here in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_VbjXJz0pZQBLJ
hey man, I have a query about your previous issue, sorry. your case was closed and not allowed to send a post on previous issue. You were struggling to get paid due to account level reserve. How did you solve that?
I have same issue since last 2 months..
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