How could I check if a distributor invoice is accepted by Amazon FBA before placing an order with the distributor.

Hi,

I'm planning to buy from Qogita a European wholesale marketplace. A website on which different sellers selling branded products as a wholesaler. Does amazon accept their invoice or not.

Hi everyone,

We recently received an authenticity complaint from a customer, and we immediately uploaded the purchase invoice to Amazon to address the issue. However, Amazon has responded saying the invoice isn’t sufficient. We’re not sure what else we can provide to resolve this.

To make matters even more confusing, we checked the Voice of the Customer, and the complaint isn’t even about authenticity! The customer mentioned an issue with the software on the device, which doesn’t align with the complaint category.

Does anyone have experience with this? What steps can we take to resolve this and ensure the listing doesn’t get negatively affected? Any advice on how to escalate or provide additional proof would be appreciated.

Thanks in advance!