A-to-Z Claim Department is just as Fraudulent
ORDER NUMBER 114-8615629-7422650. What total BS this is. It is sad how the A-to-Z Claim Department does not follow its own return policy and love screwing over sellers. This buyer returned used, stained, fraying underwear which was not the item purchased. Amazon of course give the buyer a full refund. We appeal providing pictures of the unopened returned packaging, and each stage of us opening the packaging, since this is a common buyer practice now a days. The claim showed the numerous messages we sent to the buyer to return the correct item but the buyer then started demanding that we send him gift cards. Didn't matter to Amazon, they said the the buyer returned a package and that is the fact of the case. Total BS. Then you try to contact Seller Support and they are just clueless when it comes to anything and provide no direction except appeal the ruling. Hopefully someone from Amazon in the USA reads this post and contacts us.
0 replies
Seller_OvL8C4BJWiuS9
Keep appealing, no matter how many times.
SEAmod
Hello @Seller_dNRiCT7uhHzDh
I have reviewed the order and the claim. I will raise an appeal on your behalf. Please keep monitoring this thread as I will update you here.
Susan
SEAmod
@Seller_dNRiCT7uhHzDh
Just a quick note to tell you that I did submit that appeal earlier today.
Susan
SEAmod
Hello @Seller_dNRiCT7uhHzDh
I just reviewed the A-to-z claim associated with Order number 114-8615629-7422650. I see that Amazon funded the claim and your Order Defect Rate was not negatively impacted. This was a direct result of my escalation.
Susan
A-to-Z Claim Department is just as Fraudulent
ORDER NUMBER 114-8615629-7422650. What total BS this is. It is sad how the A-to-Z Claim Department does not follow its own return policy and love screwing over sellers. This buyer returned used, stained, fraying underwear which was not the item purchased. Amazon of course give the buyer a full refund. We appeal providing pictures of the unopened returned packaging, and each stage of us opening the packaging, since this is a common buyer practice now a days. The claim showed the numerous messages we sent to the buyer to return the correct item but the buyer then started demanding that we send him gift cards. Didn't matter to Amazon, they said the the buyer returned a package and that is the fact of the case. Total BS. Then you try to contact Seller Support and they are just clueless when it comes to anything and provide no direction except appeal the ruling. Hopefully someone from Amazon in the USA reads this post and contacts us.
A-to-Z Claim Department is just as Fraudulent
ORDER NUMBER 114-8615629-7422650. What total BS this is. It is sad how the A-to-Z Claim Department does not follow its own return policy and love screwing over sellers. This buyer returned used, stained, fraying underwear which was not the item purchased. Amazon of course give the buyer a full refund. We appeal providing pictures of the unopened returned packaging, and each stage of us opening the packaging, since this is a common buyer practice now a days. The claim showed the numerous messages we sent to the buyer to return the correct item but the buyer then started demanding that we send him gift cards. Didn't matter to Amazon, they said the the buyer returned a package and that is the fact of the case. Total BS. Then you try to contact Seller Support and they are just clueless when it comes to anything and provide no direction except appeal the ruling. Hopefully someone from Amazon in the USA reads this post and contacts us.
0 replies
0 replies
Seller_OvL8C4BJWiuS9
Keep appealing, no matter how many times.
SEAmod
Hello @Seller_dNRiCT7uhHzDh
I have reviewed the order and the claim. I will raise an appeal on your behalf. Please keep monitoring this thread as I will update you here.
Susan
SEAmod
@Seller_dNRiCT7uhHzDh
Just a quick note to tell you that I did submit that appeal earlier today.
Susan
SEAmod
Hello @Seller_dNRiCT7uhHzDh
I just reviewed the A-to-z claim associated with Order number 114-8615629-7422650. I see that Amazon funded the claim and your Order Defect Rate was not negatively impacted. This was a direct result of my escalation.
Susan
Seller_OvL8C4BJWiuS9
Keep appealing, no matter how many times.
Seller_OvL8C4BJWiuS9
Keep appealing, no matter how many times.
SEAmod
Hello @Seller_dNRiCT7uhHzDh
I have reviewed the order and the claim. I will raise an appeal on your behalf. Please keep monitoring this thread as I will update you here.
Susan
SEAmod
Hello @Seller_dNRiCT7uhHzDh
I have reviewed the order and the claim. I will raise an appeal on your behalf. Please keep monitoring this thread as I will update you here.
Susan
SEAmod
@Seller_dNRiCT7uhHzDh
Just a quick note to tell you that I did submit that appeal earlier today.
Susan
SEAmod
@Seller_dNRiCT7uhHzDh
Just a quick note to tell you that I did submit that appeal earlier today.
Susan
SEAmod
Hello @Seller_dNRiCT7uhHzDh
I just reviewed the A-to-z claim associated with Order number 114-8615629-7422650. I see that Amazon funded the claim and your Order Defect Rate was not negatively impacted. This was a direct result of my escalation.
Susan
SEAmod
Hello @Seller_dNRiCT7uhHzDh
I just reviewed the A-to-z claim associated with Order number 114-8615629-7422650. I see that Amazon funded the claim and your Order Defect Rate was not negatively impacted. This was a direct result of my escalation.
Susan
