Identity verification link not working
Hello
The "Identity Verification (Reverify)" link on the Account Info page redirects me to the Amazon seller help page. Can you please help me how to verify my account.
0 replies
Seller_Y70FaL95dkdh2
If my identity is not verified, my store on Amazon, where I have been selling for 6 years, will close on May 15. I can't verify my credentials because the "Identity Verification (Reverify)" link redirects me to the seller support page. I need urgent help for this problem.
Emet_Amazon
Hello @Seller_Y70FaL95dkdh2,
Thank you for posting, I see there are some concerns with trying to re-verify some of your information.
I have passed these concerns to the appropriate teams to review the situation, I would encourage you to continue monitoring the account health, or the account information page for updates that allow you to verify the information.
As I am passing this information to another team, I cannot guarantee any specific time frames. If the account is deactivated, once verification is completed, it would be eligible for reactivation with 48 hours of completion. Keep in mind once completed, you will need to manually dismiss your INFORM banner in the account health page.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_eoM95HjYzJYXB
Did you get any help on this?
Case IDs 15230665111 / 15258424481 here -- insane that the case team just keeps going back and forth with me stating to do something I cannot. Please help ASAP.
Seller_ffAlXPRakx4mR
HI@Seller_Y70FaL95dkdh2
Have you solved your problem? I had the same problem
