My account got deactivated because it's related to other accounts
my dad got these accounts, one of them are closed. I open an account, my account got deactivated I did everything I could. My account this got deactivated, is there any way y’all can help me out please
0 replies
Seller_7LrAV0m5llaI7
You guys have to prove your accounts aren't related, and your dad has to get his original suspended account back up.
Emet_Amazon
Hello @Seller_ePrVleH7FiiXN,
Thank you for posting your concerns with your deactivated accounts.
I would like to clarify some information. As this is described, your dad had a few accounts and one of them was closed. Additionally you opened an account that was deactivated as well. Can you confirm how many accounts there are?
You mentioned that you did everything you could. Can you advise on what you did exactly? What information did you provide?
As mentioned by @Seller_7LrAV0m5llaI7, one path you can pursue is to show proof of separation. Do you live with your dad, are you sharing the same devices? Do the two of you share any information? Some common documents we may request are contracts, termination agreements, bill of sale, transfer of ownership.
If there are no documents that meet our expectations or support a valid separation, we will require that the associated store is reactivated. Have you communicated with your dad on why their account was deactivated? I am also providing our seller university video on how to address a multiple account policy violation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
