Hello, dear officer, I hope you are well. I wonder why my documents are still not accepted even though they are valid. As a result, I request a video call from you.
Hello, dear officer, I hope you are well. I wonder why my documents are still not accepted even though they are valid. As a result, I request a video call from you.
0 replies
Seller_ZVAz3d5lZuGid
This is not seller support, but a discussion forum of other sellers. No-one here can help you, or arrange a video call. You will need to respond either by replying to any emails you have received, or contacting eller Support (Help) top right of the page.
Julia_Amzn
Hello @Seller_2pm5iKCklmKso,
Thank you for reaching out.
As mentioned by @Seller_ZVAz3d5lZuGid, you should reach out to the Seller Support team, specifically the KYC team.
Help icon in the right upper corner -> Get help and resources -> KYC general questions.
Hope this helps!
Kind regards,
Julia.
Seller_U7rSJAwPNI3zZ
If your documents aren't being accepted despite being valid, try contacting Seller Support again and request a video call to resolve the issue. Sometimes a direct conversation can help clarify any problems with the document verification.
