Since amazon cannot issue return label for Hazmat product and cannot allow to Safe T claim, i have sent prepaid label to customer and customer also agreed to drop the package to nearest USPS courier but since then it been 2 weeks customer havent dropped the package yet, and amazon already refunded the payment , i raised complain to amazon but amazon says they cant help , i only have to try to contact customer, but customer doesnt answer call how to solve this ? any suggestion

How does that work?

How do I supply him with a return postage?

The customer reported the return of $2,500 worth of goods. The same day I sent him a return label with return instructions. After a week, the customer reported to Amazon that I had not refunded him, so Amazon refunded him from my account on its own. Of course, the customer did not hand over the product to the courier, so he now has the money and the equipment. Did any of you also have a similar problem? I ask because this is not the first time Amazon has acted this way. When I contacted Amazon about this issue, of course, they can't refund my money because it's not in accordance with their policy. They suggested that I file a SAFE-T, but because the return address is not in the US, I could not file it. They told me to contact the customer to request a refund. I am supposed to rely on the mercy of a dishonest customer, while the seller on whom Amazon makes money is left without help. Pathetic. I feel cheated and robbed. Amazon by its policy encourages me to give up selling on this portal.