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New Reimbusement Policy Case Denied Despite Invoices Showing Higher Source Cost
Amazon issued me my first reimbursement since the new policy went into effect and it was a laughable $15 for an item that costs me $80 and retails for $125. Previously i have tried applying my source cost but was denied, and support told me I could appear reimbursements later. Well, lo and behold I have tried to appeal and am being denied a reimbursement for my source cost, despite providing all unredacted invoices. I am told my cost doesn't adhere to their policy and they link me to https://sellercentral.amazon.com/gp/help/200213130
So is this just how it's going to be going forward? Essentially you can not get reimbursed source cost unless it's low enough.
This is so unfair. We already take a hit when Amazon loses our inventory since it takes months of planning to ensure we are properly stocked.
0 replies
Bryce_Amazon
Greetings @Seller_8mX8maqH2zGI9,
To reduce the risk of inefficiency, let's consolidate our conversation on this topic to your original thread. I will reply there shortly, thank you.
- Bryce
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