I’m planning to start using Veeqo for my shipping labels. When I buy a USPS label through Veeqo, it shows that OTDR (On-Time Delivery Rate) protection is in place. I have all tools enabled: including AHT (Amazon Handling Time) and SSA (Shipping Service Adjustment).

Does this mean I don’t need to connect to Amazon Shipping on Veeqo to stay protected, or is it still necessary to use Amazon’s shipping carrier for OTDR? I've attached screenshots.

I'm coming here because Veeqo is currently not allowing me to request help. The "chat with support" button doesn't work and clicking it does nothing.

I shipped out a package this morning and selected my service, put in the insurance, and when I closed the service selection the one I chose was showing. I "buy label" and it prints an entirely different service, by a different carrier, that was almost 40% more expensive than the one I selected.

@Seller_zdN3r9u2YaEkBcould you or one of the other Veeqo mods help with this please?

Order ID 113-1002974-6880210

The shipping label cannot be refunded through the order details page, nor can tracking be updated. I used an alternative shipping service to get the order shipped out today to the customer with the carrier I wanted, but that doesn't reflect on the order details page and can't until I get the current label removed. I get this error when I try to do it myself: This link has expired and the shipping label is no longer eligible for refund.

Item 2 lbs 12x12x12 from 75752 to 03042

USPS Ground Advantage Rates

Amazon $17.78

Veeqo $17.78

ShipStation $9.31

Ebay Shipping $9.31

Why the huge difference? And Veeqo is pushing UPS Ground Saver which is slower.