Handmade Community
Handmade Community
Entire Catolog marked as restricted products after 7 years. Mod help?
Can we please get a Mod to look at our Account and case # ID 16698160421? We cannot get through to a real person, the email they keep giving us (pars-rp-core-sellerappeals-transfer@amazon.com) sends automated responses, it seems like they are not looking at the attached screenshots. Our entire catalog is getting marked as a restricted product to every single state in the United States, not just some states. We see hundreds of other sellers selling similar products both Handmade and FBA, and when we looked, it allows them to ship to all the same locations just fine. Customers are emailing us that they can see our products but when they go to purchase, they all say "Currently Unavailable". Our Sponsored Ads are still running, and they are still charging us the money from the ADS, but customers cannot purchase anything. There is only the one email address for this issue and no phone numbers. We are wondering if it is because when we set up the listings 7 years ago, they were in the Handmade Category of Guild, Toys and Games, Sporting Goods, Gun Holsters. We cannot change the category of the established listings. It's like the Handmade migration process or new listing experience caused us to get flagged. We have never had a problem in 7 years, and now sales have stopped as of the last 2 weeks. Can any Mods help?
@priscilla_amazon
@Joey_Amazon
Entire Catolog marked as restricted products after 7 years. Mod help?
Can we please get a Mod to look at our Account and case # ID 16698160421? We cannot get through to a real person, the email they keep giving us (pars-rp-core-sellerappeals-transfer@amazon.com) sends automated responses, it seems like they are not looking at the attached screenshots. Our entire catalog is getting marked as a restricted product to every single state in the United States, not just some states. We see hundreds of other sellers selling similar products both Handmade and FBA, and when we looked, it allows them to ship to all the same locations just fine. Customers are emailing us that they can see our products but when they go to purchase, they all say "Currently Unavailable". Our Sponsored Ads are still running, and they are still charging us the money from the ADS, but customers cannot purchase anything. There is only the one email address for this issue and no phone numbers. We are wondering if it is because when we set up the listings 7 years ago, they were in the Handmade Category of Guild, Toys and Games, Sporting Goods, Gun Holsters. We cannot change the category of the established listings. It's like the Handmade migration process or new listing experience caused us to get flagged. We have never had a problem in 7 years, and now sales have stopped as of the last 2 weeks. Can any Mods help?
@priscilla_amazon
@Joey_Amazon
8 replies
Seller_Ie5DmoHAEV4kW
Even our plastic dump trays are being marked as restricted as well. It's just a flat platic tray. Is it the category that it was set up in 7 years ago all being flagged?
B07S1HDW37
Handmade category:
Sports & Outdoors›Hunting & Fishing›Shooting›Gun Accessories, Maintenance & Storage›Gun Holsters, Cases & Bags
Seller_mlV9hk5A1YthG
My wild-butt guess (and that's all it is) is that the reclassification saw Sporting Goods > Guns and said EXTERMINATE!
Several people have posted about the reclassification tossing products into seemingly random categories. So not that hard to imagine their script/bot/whatever loosing track of the "Toy" context and going with Sporting Goods > Guns ... which ain't gonna be a thing these days due to current law.
How to fix your issue? I've no idea. Personally, Zon seems increasingly unfixable itself. Customers have no idea what poop-show it is behind the scenes.
Seller_2azHBWt7FzGTG
@Seller_Ie5DmoHAEV4kWI would say that @Seller_mlV9hk5A1YthGis correct. I just discovered that the majority of our products have been reclassified and recategorized from handmade to standard categories incorrectly. I opened a case and they fixed the first ones. I just had to send them a whole new list of ASIN's to fix today.
Entire Catolog marked as restricted products after 7 years. Mod help?
Can we please get a Mod to look at our Account and case # ID 16698160421? We cannot get through to a real person, the email they keep giving us (pars-rp-core-sellerappeals-transfer@amazon.com) sends automated responses, it seems like they are not looking at the attached screenshots. Our entire catalog is getting marked as a restricted product to every single state in the United States, not just some states. We see hundreds of other sellers selling similar products both Handmade and FBA, and when we looked, it allows them to ship to all the same locations just fine. Customers are emailing us that they can see our products but when they go to purchase, they all say "Currently Unavailable". Our Sponsored Ads are still running, and they are still charging us the money from the ADS, but customers cannot purchase anything. There is only the one email address for this issue and no phone numbers. We are wondering if it is because when we set up the listings 7 years ago, they were in the Handmade Category of Guild, Toys and Games, Sporting Goods, Gun Holsters. We cannot change the category of the established listings. It's like the Handmade migration process or new listing experience caused us to get flagged. We have never had a problem in 7 years, and now sales have stopped as of the last 2 weeks. Can any Mods help?
@priscilla_amazon
@Joey_Amazon
Entire Catolog marked as restricted products after 7 years. Mod help?
Can we please get a Mod to look at our Account and case # ID 16698160421? We cannot get through to a real person, the email they keep giving us (pars-rp-core-sellerappeals-transfer@amazon.com) sends automated responses, it seems like they are not looking at the attached screenshots. Our entire catalog is getting marked as a restricted product to every single state in the United States, not just some states. We see hundreds of other sellers selling similar products both Handmade and FBA, and when we looked, it allows them to ship to all the same locations just fine. Customers are emailing us that they can see our products but when they go to purchase, they all say "Currently Unavailable". Our Sponsored Ads are still running, and they are still charging us the money from the ADS, but customers cannot purchase anything. There is only the one email address for this issue and no phone numbers. We are wondering if it is because when we set up the listings 7 years ago, they were in the Handmade Category of Guild, Toys and Games, Sporting Goods, Gun Holsters. We cannot change the category of the established listings. It's like the Handmade migration process or new listing experience caused us to get flagged. We have never had a problem in 7 years, and now sales have stopped as of the last 2 weeks. Can any Mods help?
@priscilla_amazon
@Joey_Amazon
Entire Catolog marked as restricted products after 7 years. Mod help?
Can we please get a Mod to look at our Account and case # ID 16698160421? We cannot get through to a real person, the email they keep giving us (pars-rp-core-sellerappeals-transfer@amazon.com) sends automated responses, it seems like they are not looking at the attached screenshots. Our entire catalog is getting marked as a restricted product to every single state in the United States, not just some states. We see hundreds of other sellers selling similar products both Handmade and FBA, and when we looked, it allows them to ship to all the same locations just fine. Customers are emailing us that they can see our products but when they go to purchase, they all say "Currently Unavailable". Our Sponsored Ads are still running, and they are still charging us the money from the ADS, but customers cannot purchase anything. There is only the one email address for this issue and no phone numbers. We are wondering if it is because when we set up the listings 7 years ago, they were in the Handmade Category of Guild, Toys and Games, Sporting Goods, Gun Holsters. We cannot change the category of the established listings. It's like the Handmade migration process or new listing experience caused us to get flagged. We have never had a problem in 7 years, and now sales have stopped as of the last 2 weeks. Can any Mods help?
@priscilla_amazon
@Joey_Amazon
8 replies
8 replies
Seller_Ie5DmoHAEV4kW
Even our plastic dump trays are being marked as restricted as well. It's just a flat platic tray. Is it the category that it was set up in 7 years ago all being flagged?
B07S1HDW37
Handmade category:
Sports & Outdoors›Hunting & Fishing›Shooting›Gun Accessories, Maintenance & Storage›Gun Holsters, Cases & Bags
Seller_mlV9hk5A1YthG
My wild-butt guess (and that's all it is) is that the reclassification saw Sporting Goods > Guns and said EXTERMINATE!
Several people have posted about the reclassification tossing products into seemingly random categories. So not that hard to imagine their script/bot/whatever loosing track of the "Toy" context and going with Sporting Goods > Guns ... which ain't gonna be a thing these days due to current law.
How to fix your issue? I've no idea. Personally, Zon seems increasingly unfixable itself. Customers have no idea what poop-show it is behind the scenes.
Seller_2azHBWt7FzGTG
@Seller_Ie5DmoHAEV4kWI would say that @Seller_mlV9hk5A1YthGis correct. I just discovered that the majority of our products have been reclassified and recategorized from handmade to standard categories incorrectly. I opened a case and they fixed the first ones. I just had to send them a whole new list of ASIN's to fix today.
Seller_Ie5DmoHAEV4kW
Even our plastic dump trays are being marked as restricted as well. It's just a flat platic tray. Is it the category that it was set up in 7 years ago all being flagged?
B07S1HDW37
Handmade category:
Sports & Outdoors›Hunting & Fishing›Shooting›Gun Accessories, Maintenance & Storage›Gun Holsters, Cases & Bags
Seller_Ie5DmoHAEV4kW
Even our plastic dump trays are being marked as restricted as well. It's just a flat platic tray. Is it the category that it was set up in 7 years ago all being flagged?
B07S1HDW37
Handmade category:
Sports & Outdoors›Hunting & Fishing›Shooting›Gun Accessories, Maintenance & Storage›Gun Holsters, Cases & Bags
Seller_mlV9hk5A1YthG
My wild-butt guess (and that's all it is) is that the reclassification saw Sporting Goods > Guns and said EXTERMINATE!
Several people have posted about the reclassification tossing products into seemingly random categories. So not that hard to imagine their script/bot/whatever loosing track of the "Toy" context and going with Sporting Goods > Guns ... which ain't gonna be a thing these days due to current law.
How to fix your issue? I've no idea. Personally, Zon seems increasingly unfixable itself. Customers have no idea what poop-show it is behind the scenes.
Seller_mlV9hk5A1YthG
My wild-butt guess (and that's all it is) is that the reclassification saw Sporting Goods > Guns and said EXTERMINATE!
Several people have posted about the reclassification tossing products into seemingly random categories. So not that hard to imagine their script/bot/whatever loosing track of the "Toy" context and going with Sporting Goods > Guns ... which ain't gonna be a thing these days due to current law.
How to fix your issue? I've no idea. Personally, Zon seems increasingly unfixable itself. Customers have no idea what poop-show it is behind the scenes.
Seller_2azHBWt7FzGTG
@Seller_Ie5DmoHAEV4kWI would say that @Seller_mlV9hk5A1YthGis correct. I just discovered that the majority of our products have been reclassified and recategorized from handmade to standard categories incorrectly. I opened a case and they fixed the first ones. I just had to send them a whole new list of ASIN's to fix today.
Seller_2azHBWt7FzGTG
@Seller_Ie5DmoHAEV4kWI would say that @Seller_mlV9hk5A1YthGis correct. I just discovered that the majority of our products have been reclassified and recategorized from handmade to standard categories incorrectly. I opened a case and they fixed the first ones. I just had to send them a whole new list of ASIN's to fix today.
