Amazon is deactivating accounts of Pakistanis without any solid
According to Pakistani officials, Amazon is deactivating accounts of Pakistanis without any solid reason.
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amazon deactivate my seller without telling what i i do ,i so much time appeal bur amazon didnt clearly tell me ,check above my account health ,amazon required invoice and authority which i provided but after all required information amazon ,amazon excuse to reactive my seller account ,i spend alot of invest on inventry and sended it to fba ,when fba received my inventry afterthat deactived my seller account without telling me my mistake ,
Amazon is treating Pakistani sellers unfairly by deactivating their accounts once FBA inventory arrives. If Amazon has issues with Pakistanis, they should shut down operations in Pakistan instead of subjecting Pakistanis to this discrimination. Please MS Jeff bezons its a request to end this discrimination against Pakistanis.
9 replies
Atlas_Amazon
Hello @Seller_VpcBz41Hz8vL3
Thank you for the information you have provided regarding the current situation. I understand that our team has requested supply chain information from you. Would you be able to provide the initial notification received?
"amazon required invoice and authority which i provided but after all required information"
What type of product are you currently selling? How is your supply chain set up? Have you ensured that each document that was provided could be properly verified to the account information?
If you have any other details such as a case ID or specific messaging that you have received, we encourage you to provide it to this thread for support.
Best,
Atlas
Seller_VpcBz41Hz8vL3
Hello,
Thank you for your response. I appreciate your understanding and assistance in this matter.
Regarding the initial notification from Amazon, I'll make sure to locate and provide it as soon as possible. Additionally, the case IDs provided, namely [CASE 15170758771] and [CASE 15240308371], are duly noted.
As for the products I'm selling, they primarily include olive oil in jar bottles, such as the "Our Popular Design Gravity 304 Stainless Steel 250ml Oil and Vinegar Cruet Bottle Dispenser for tabletop charm" (ASIN: B0CX4HR2J3). My supply chain is structured in a way that ensures authenticity and compliance with Amazon's policies. Each document provided, including the invoice and authority letter, is accurately aligned with the account information.
Thank you for your continued support.
Best regards,
safwat shehwar ayesha hareem
Seller_VpcBz41Hz8vL3
Hello ,
We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.
Please review Amazon policy regarding Account Health by visiting "Monitor your account health":
https://sellercentral.amazon.com/gp/help/G200205250
You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
https://sellercentral.amazon.com/gp/help/G1801
We may not respond to further emails about this issue.
Amazon.com
Now I don't understand what fraudulent or illegal activities harming our customers I have engaged in, as mentioned by Amazon. I haven't copied anyone's contact information or used any product images in my store. As a new seller, I seriously don't understand what I have done wrong.
Seller_VpcBz41Hz8vL3
Hello,
Thank you for your response. I appreciate your understanding and assistance in this matter.
As for the products I'm selling, they primarily include olive oil in jar bottles. My supply chain is structured in a way that ensures authenticity and compliance with Amazon's policies. Each document provided, including the invoice and authority letter, is accurately aligned with the account information.
Thank you for your continued support.
STAY BLESSED .
Best regards,
Seller_VpcBz41Hz8vL3
THIS MY FIRST LISTING PRODUCT "Our Popular Design Gravity 304 Stainless Steel 250ml Oil and Vinegar Cruet Bottle Dispenser for tabletop charm.…
B0CX4HR2J3"
Atlas_Amazon
Hello @Seller_VpcBz41Hz8vL3
"we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store."
Thank you for the additional details regarding your situation. I have reviewed the information in the messaging and case details, and it would appear our team has determined that your account concerns cannot be resolved as of now.
"My supply chain is structured in a way that ensures authenticity and compliance with Amazon's policies."
Can you provide more information on how you ensure compliance? Our team will take steps to verify all of the documents and details being provided. If they are unable to verify any of the information or identify any discrepancies, they will reject what you have provided.
If they are unable to properly verify all of your information, we cannot guarantee a resolution will be available. Please continue to refer to this thread for support.
Best,
Atlas
Seller_VpcBz41Hz8vL3
Thank you for your response. I appreciate your efforts to assist me in this matter.
I am committed to ensuring that my business practices are in full compliance with Amazon's policies. To help resolve this issue, I kindly request further clarification on the specific fraudulent, deceptive, or illegal activities that my account has been alleged to engage in. Understanding these details will enable me to address any concerns more effectively.
Additionally, please provide a detailed list of the documents and information required from my end. This will allow me to supply the necessary evidence accurately and promptly for your verification process.
Thank you for your guidance and support.
Best regards,
Seller_VpcBz41Hz8vL3
Sure, here’s a more detailed response:
Dear Atlas
Thank you for your response and for reviewing my situation. I want to emphasize that I am fully prepared to cooperate and provide any additional information or documentation required to resolve this matter.
My supply chain is structured in a way that ensures authenticity and compliance with Amazon's policies. To demonstrate my commitment to compliance, I have already submitted the authority letters and invoices more than three times to verify my products' authenticity and compliance. These documents include detailed information about my suppliers, the origin of the products, and the compliance measures in place to meet Amazon's standards.
I understand the importance of maintaining a trustworthy marketplace and am committed to adhering to all of Amazon's policies. Therefore, I am willing to provide any further documentation or clarification needed to support my case. Could you please let me know how much more time this verification process will take? Additionally, if there are any other specific documents or information that you need from my side, please inform me, and I will ensure they are provided promptly.
My goal is to resolve this issue swiftly and efficiently, ensuring that my account is reactivated as soon as possible. I am eager to continue operating on Amazon and contributing positively to the marketplace.
Thank you for your assistance and understanding. I look forward to your prompt response and am ready to cooperate fully to resolve this matter.
Best regards,
Seller_EB3BbN39QTOsy
It is likely that it cannot be activated.
