Voice of the Customer "Very poor" How to fix it ?
Hello sellers !
Voice of the Customer "Very poor" How to fix it ?
inventory / Buy box / Edit listing / Replace image
I did everything but it keeps saying very poor. How can I fix it?
0 replies
Seller_OvL8C4BJWiuS9
You can't. They give you options, but none of them will remove the "poor listing":
Issue Summary:
Consider removing or disposing of any inventory in fulfillment centers. Before sending any more inventory to the fulfillment center or customers, make sure the packaging is undamaged and meets all packaging requirements.
Issue Summary:
Make sure you pack the correct item as displayed on your product page
Issue Summary:
Make sure your product page accurately represents the features of your product. Clearly describe details about the product's material, quality, capacity, and limitations.
Joey_Amazon
Hello @Seller_tabZ5Nd8BE4Mf,
Thank you participating here at the forums!
The purpose of the "Voice of the customer" is to read customer comments, identify product and listing issues, and act to resolve problems.
Also, thank you @Seller_OvL8C4BJWiuS9 for chiming and and providing valuable information. One thing I would like to act regarding your question
It might not affect your account health rate, however a poor customer experience could lead to temporary suppression of the listing/ASIN.
Let me know if you have any other questions.
Hope this helps!
Thanks,
Joey
