How to Escalate Ungating Issues To Be Reviewed
Does anyone know how to escalate an ungating issues. I have provided invoices that meet all "Amazons" criteria from a listed authorized distributor from the manufacturer. I have provided invoices with all the proper information and get denied with no explanation. I provide other invoices for the same brand and still get auto denied. I have also provided a LOA stating/showing my distributor is an authorized distributor of the manufacturer I am selling and it also states in my letter, my company is an authorized reseller under their agreement with the manufacturer.
Any help would be appreciated.
0 replies
Seller_OvL8C4BJWiuS9
Do you have written authorization or approval from the brand or this company to list and or sell the products from their company? A lot of companies will authorize a supplier, but in their terms of use, you are not authorized to distribute the materials from the site they were sourced from. These suppliers are typically licensed and authorized for sale to the end consumer, no resale. I would suggest reviewing your suppliers' terms of use or terms of service and work with the brand itself to obtain a letter of authorization as this will be required at this point to show proof you are an authorized distributor for the concerned brand. So, you are additionally aware, if your supplier tries to issue you a letter of authorization, it will not be accepted. They will only accept an LOA if issued by the brand or rights owner only.
Seller_kIukTwdhvntAp
"I have also provided a LOA stating/showing my distributor is an authorized distributor of the manufacturer I am selling and it also states in my letter, my company is an authorized reseller under their agreement with the manufacturer. "
That's wonderful BUT unless the LOA is from the brand AND specifically says that YOU are permitted to sell on AMAZON it is pretty useless here.
