Countries
Read only
Verify identity - internal error
I am trying to verify my identity but the link to verify my identity leads to a screen with this error message:
"Internal Error: We apologize for the inconvenience. There may be an issue processing your request at this time. Please try refreshing your browser page or clearing your browser cache and cookies to see if that resolves the problem. If the issue persists, please contact Amazon Selling Partner Support with any error messages you see so we can assist with your request."
I have tried different browsers and I even tried it on my phone as opposed to a desktop. I submitted a few case logs about this, and the issue has not been resolved after a few weeks. Since this is an internal error how can I accelerate addressing this problem as I need to make my account a professional seller account to create my first shipment, and my supplier is waiting on me. Without a professional seller account, I am unable to create my shipment because of the FBA shipment capacity limits placed on non-professional sellers. This is time sensitive; someone please help.
10 replies
Seller_pODze5GvcTtnp
The case logs are "17067177051" this has images of the error messages I am getting and the original case log I submitted on January 5th that still is unresolved - "16962784051"
Roberto_Amazon
Hello! @Seller_pODze5GvcTtnp
This is Roberto. Thank you for using the Forums, I have confirmed our support team has escalated this issue with our technical team.
Please continue to follow up with the case: 17102706561. They will share updates in that case exclusively.
Regards,
Similar Discussions
