I have a customer who called us because she received an order, from our marketplace, she didn't place.

The name on the package and the address both match hers. She has never ordered from us before, she was not been billed for the product, and has even checked with family and friends.

Is this a new type of scam I'm not aware of?

Hey,

I got an order from usa and customer entered an address in Australia.

I have entered shipping cost that customer pays when it goes to another country. But it seems she didn’t pay anything. I don’t know what happened but the order amount is less than the shipping.

Please help

Thanks in advance

Can a mod please look into this A-Z claim? Order ID: 113-9018888-1211449 Product Amount: USD 363.00

A-Z claim received for this order Amazon refunded the customer right away and gave us one chance to appeal.

To address the claim, we promptly appealed and provided all necessary documentation, including the tracking details proving the package was delivered to the address provided by the customer, but still Amazon kept their original decision refunding the order to customer.

Here is the appeal what we submitted to Amazon:

Dear Amazon, This message is to appeal the recent A-to-Z Guarantee claim filed by the customer. We understand the customer's frustration regarding the incorrect delivery address. However, we believe the claim is unjustified for the following reasons:

Customer Provided Incorrect Address: The order was shipped to the address provided by the customer during the order placement process: .... BONAVENTURE DR, COLUMBUS, OH 43228.

No Notification of Incorrect Address: We were not notified by the customer that the provided address was incorrect until after the order was delivered then the customer tell us it was supposed to be delivered at ... Player Ct, Galloway CT..

Order Fulfilled as Directed: We fulfilled the order as per the provided shipping instructions, delivering the package to the specified address.

We believe that the customer is responsible for ensuring the accuracy of the shipping address provided during the order process.

We have attached the DELIVERY NOTIFICATION from UPS showing the address provided by the customer.

We kindly request you to reconsider the A-to-Z Guarantee claim and reverse the decision. We are committed to providing excellent customer service and fulfilling orders accurately. Thank you for your time and attention to this matter.