Cannot Reactivate Inactive Account

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Seller_09D59ufA35JNO

Cannot Reactivate Inactive Account

My account has been changed to Inactive (I have no idea why since I was just active in the account last week and I just sent my first FBA shipment out which was received) - I am in an endless loop trying to reactivate the account since any time I hit the 'continue' button it gives me a message that my account is now active but if I click on anything in the navigation menu, or even hit help, account settings, ANYTHING - i'm kicked back to the Inactive account page, and so on and so on.

I need to access my inventory page to see the status of my FBA shipment and get my store finally up and running with stocked product. Does anyone know how to actually get out of Inactive account status if you keep getting that same error page - this is on desktop, mobile, the app and both Chrome and Firefox.

Help please!

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2 replies
Tags:Account Health, Deactivated, Seller Support
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2 replies
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Sandy_Amazon

Hello,

My name is Sandy from the Community manager team. Thank you for your post here.

We have seen other sellers posting similar topics and made updates on this main post.

If you are still experiencing the issue, please comment on our main post for us to investigate. Thank you.

Best,

Sandy

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Josh_Amazon

Hello @Seller_09D59ufA35JNO,

This is Josh from Amazon. Thank you for contacting our Forums!

I've reviewed your account and can confirm that it it is currently active. It appears that the login loop issue you were experiencing has been resolved.

If you're still having any difficulties accessing your account features or viewing your FBA shipment status, please contact Seller Support for further assistance.

Best regards,

-Josh

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