Hi,

A customer messages us and said that Amazon gave them a 100% refund they never asked for. We messaged seller support multiple times, but they always just give us some canned response that ignores the fact that the *the customer* sent us a message saying they never asked for or wanted a refund.

Is there any way to get Seller Support to actually read the buyer's message to us and then act on it to get our money back? It's now been 3+ months and many messages have been exchanged with Seller Support.