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Problems with identity verification
I registered normally but my identity was not verified. After 6 months my products arrived at Amazon warehouses. I started campaigns and a month later I received a notification that I had to verify myself. I didn't know how to do it and my account was suspended because I didn't verify my identity. I've been suspended for 5 months and I can't activate it again. Can someone guide me? Do you know someone who can help me? It's urgent!
2 replies
Seller_c9lY8wF1Vo61O
Go to settings button on right corner
Select Account Info
Update the details required
Atlas_Amazon
Hello @Seller_Da39swmKfPaid
Thank you for the information provided regarding the issues that you have been seeing with the verification.
What type of verification were you attempting to complete? Would you be able to provide the notification that you received when you were in the process of completing this? What information did you attempt to provide for review?
We will require additional details regarding the specific issues that are impacting the account to be able to provide guidance on how to proceed.
Best,
Atlas
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