Facing numerous instances of blatant fraudulent behavior from buyers, why doesn't the Amazon platform learn from eBay and allow sellers to have a buyer blacklist feature? Why is Amazon not taking action on this matter?
Today, I am writing this article with a very frustrated mindset. If there are sellers who have experienced the same situation, please leave your comments to draw attention from the Amazon platform and prompt an investigation to change this situation.
Nine orders, nine returns and refunds. The customer is Solomon, KY42240. I hope all sellers who see orders from this customer can promptly cancel them to minimize losses.
Our products are high-value items, with a minimum selling price of USD 100 and some reaching as high as USD 800. The customer has repeatedly purchased nine products from our account within two years, and has requested a refund for all of them.
From the perspective of a buyer, if there was an issue with the product after the first purchase, most customers would lose confidence in the brand. Based on Amazon's excellent after-sales and logistics services, such customers might accept an exchange for the first time. This represents the mindset of the majority. Ultimately, if the product still does not meet expectations, such customers might not purchase from the same brand again.
Now, let's consider this customer who placed nine orders from 2021 to 2023 and returned all of them. What we are curious about is, if there is an issue with the product quality, why does the customer keep placing orders repeatedly? If there is no issue with the product quality, why request a full refund for every order?
Let's speculate for a moment. The customer might be exploiting Amazon's free return and exchange feature, attempting to obtain products from various sellers on the platform for free, engaging in fraudulent behavior against the Amazon platform. As everyone knows, Amazon has millions of sellers, and every day there are many returns going back to the warehouse. Therefore, Amazon warehouses do not have enough staff to open boxes and inspect the items returned by customers. Perhaps the buyer is stuffing a bunch of garbage inside, maybe returning other sellers' defective products, or perhaps even returning a concrete brick. Such buyers can exploit this loophole to freely use various products from different sellers, and they can use the same method to get all the products they need for free, obtaining all their household items for free. This is manipulating Amazon, a provocation to the Amazon platform.
Is there really nothing Amazon can do about these buyers? We don't think so. The reason Amazon allows such buyers to exist is that it doesn't have much hurts on Amazon itself, and the only ones harmed are the sellers.
For example, a buyer orders FBA products, and Amazon gets commissions and logistics delivery fees from the seller. Then, the buyer returns the product. Although Amazon refunds the commission to the seller, the logistics fee is not refunded to the seller. Amazon still earns a profit from the logistics aspect. If Amazon learned from eBay's blacklist feature and sellers added such buyers to the blacklist, the buyer would not be able to get products from Amazon, leading to a loss of a buyer group for Amazon. At the same time, Amazon would lose the profit from the FBA delivery fee. Over time, Amazon's interests would be affected. We have reason to believe this is why Amazon is not taking action. We tried reporting this buyer through abuse behavior, SAFE-T, and investigation team channels, but we didn't receive any response. We even wrote to the Amazon CEO's email and were told the following: "You sent an email to an unresponsive email address. If you have any issues, please contact the Amazon support team."
Are there no channels for sellers to appeal in such cases? Does Amazon just let these buyers engaged in fraudulent activities do as they please? By not taking action, does Amazon want all sellers who have experienced such things to lose confidence in Amazon? Do Amazon want more sellers to leave? As a globally renowned sales platform, don't you want to get better and better?
We sincerely hope that more sellers who have had similar experiences come forward to share their stories. By making this article more prominent, we hope relevant teams will see it and provide a solution for such cases, it will prevent us from losing confidence in the platform.
Thank you!
0 replies
Seller_vSOOwekJLU6c0
You should checkout campaign manager.
Go to any of your campaigns and go to the targeting section where you set your bids.
You should see a "default bid". What Amazon fails to make obvious is that these bids are suggested bids for Black Friday.
They have been doing this for weeks now. Can you imagine the large amount of Amazon sellers who accidentally set a default bid thinking its the normal default bid and not the Black Friday default bid? Imagine all of the money wasted.
Another time, an Amazon customer returned a literal spoon instead of a lancing device.
Another time, and this one is my favorite, a customer pretended to be an executive for a Kosher certification company and messaged me through buyer seller messaging. The customer threatened to go to the "Amazon authorities" if I do not remove the Kosher certification.
Long story short, I have no faith at all that Amazon will change anything. Amazon will always remain the wild west of the eCommerce world.
I have seen countless situations where Amazon sellers create generic listings only to have other brands hijack them.
Amazon sellers lose thousands when FCs lose inventory. The Amazon invoice policy is so specific that not a single Amazon seller can reproduce the invoice that Amazon needs for a credit for loss inventory.
SEAmod
Hello @Seller_f2bk0lnJNJmBs
Thank you for coming to the forums to express yourself and share your opinions and experience. At Amazon we are customer obsessed. We understand that our tenet is different from other online eCommerce websites. Thank you for selling on Amazon.
Seller_WAZNnMBpd99sI
Are there no channels for sellers to appeal in such cases? Does Amazon just let these buyers engaged in fraudulent activities do as they please?
Of course.
We think you have a good grasp on this now!
Seller_3f5HRuLsKFxRK
I'm sorry to hear about the issue you faced. I believe that almost every seller has gone through the same thing, and unfortunately, Amazon doesn't do much to help.
While they claim to be "customer-obsessed," it's the 3rd party sellers who end up paying the price for this system. It may seem like Amazon is being generous, but it's often at the expense of the sellers. I understand the "customer-obsessed" idea can be good for business, and everyone could benefit from it, as long as Amazon provides sellers with some tools to level the playing field.
For instance, we should be able to answer reviews, as there are so many fake and dishonest ones.
Additionally, we should be able to blacklist bad buyers like the one you mentioned and share this list with other sellers, so that we sellers could defend ourselves from schemes similar to the one you experienced.
Seller_z1JDNz6de1lqc
Amazon does take action they reward these types of customers because they make Amazon lots of money. Remember Amazon is not run by humans and their algorithms are for self profit at all costs.
Seller_ZinOlkKbZv9Mk
We have had this problem more times then I care to count. We have even had an empty box shipped back to us. We was told by amazon, that our claim was rejected. No proof, even with us taking pictures of the box. Amazon told us to file a claim with ups. We did, UPS never responded back to us. This customer was issued a full refund. Amazon needs to redo their entire return policy. You are right Amazon does not care because their bad policies doesn't cost them. We sellers are forced to allow a return for any reason. Then to add insult to injury, the cost of shipping was costing Amazon too much, so now we have to pay for shipping costs as well. So, we are eating shipping costs both ways. Amazon has figured out it gets more from membership fees then from seller fees. Everything Amazon has been doing the last couple of years shows they do not care about the sellers. We are starting to sell on other platforms. This one is on the downhill slide. I give it 10 years, and it will not be in business anymore. You cant bite the hand that feeds you, and stay in business. There are just too many other options. It is a shame, this platform could be great for both Amazon and sellers. Just like anything, you give too much power to one entity, and bad things happen.
Seller_4K7eqIN4GuF2E
On eBay (and other platforms) we can block these scammers. As you can see by SEAmod's reply you are beating a dead horse. Until it becomes Amazon's money on the line nothing will ever change.
Seller_BNf3eiKqXQUUO
I frequently receive returns of items I don't even sell. They keep what they bought, and send something entirely different back. I've never had repeat instances as you have though by the same person. There should be some avenue for that type of behavior to be addressed. I notice high value items are definitely more at risk for this type of behavior. It happens regularly, but in my case I just take it as an additional cost of doing business. Not like there's much choice.
Seller_kJmVo19bfxRRh
We have had this same issue with many customers and we report them constantly but nothing ever comes of it. We have some customers we noticed have been buying the exact same product over 2 years averaging in total 15 orders and returning all for a refund. They claim something doesnt work or defective but yet they keep purchasing the same model and returning all for a refund. We even received a unit back that had an older model in its place. Sadly Amazon does not help with this at all or flag people for this.
Seller_wM0nLLkM8WJfx
Why do you keep selling to him? or are you drop shipping?
Facing numerous instances of blatant fraudulent behavior from buyers, why doesn't the Amazon platform learn from eBay and allow sellers to have a buyer blacklist feature? Why is Amazon not taking action on this matter?
Today, I am writing this article with a very frustrated mindset. If there are sellers who have experienced the same situation, please leave your comments to draw attention from the Amazon platform and prompt an investigation to change this situation.
Nine orders, nine returns and refunds. The customer is Solomon, KY42240. I hope all sellers who see orders from this customer can promptly cancel them to minimize losses.
Our products are high-value items, with a minimum selling price of USD 100 and some reaching as high as USD 800. The customer has repeatedly purchased nine products from our account within two years, and has requested a refund for all of them.
From the perspective of a buyer, if there was an issue with the product after the first purchase, most customers would lose confidence in the brand. Based on Amazon's excellent after-sales and logistics services, such customers might accept an exchange for the first time. This represents the mindset of the majority. Ultimately, if the product still does not meet expectations, such customers might not purchase from the same brand again.
Now, let's consider this customer who placed nine orders from 2021 to 2023 and returned all of them. What we are curious about is, if there is an issue with the product quality, why does the customer keep placing orders repeatedly? If there is no issue with the product quality, why request a full refund for every order?
Let's speculate for a moment. The customer might be exploiting Amazon's free return and exchange feature, attempting to obtain products from various sellers on the platform for free, engaging in fraudulent behavior against the Amazon platform. As everyone knows, Amazon has millions of sellers, and every day there are many returns going back to the warehouse. Therefore, Amazon warehouses do not have enough staff to open boxes and inspect the items returned by customers. Perhaps the buyer is stuffing a bunch of garbage inside, maybe returning other sellers' defective products, or perhaps even returning a concrete brick. Such buyers can exploit this loophole to freely use various products from different sellers, and they can use the same method to get all the products they need for free, obtaining all their household items for free. This is manipulating Amazon, a provocation to the Amazon platform.
Is there really nothing Amazon can do about these buyers? We don't think so. The reason Amazon allows such buyers to exist is that it doesn't have much hurts on Amazon itself, and the only ones harmed are the sellers.
For example, a buyer orders FBA products, and Amazon gets commissions and logistics delivery fees from the seller. Then, the buyer returns the product. Although Amazon refunds the commission to the seller, the logistics fee is not refunded to the seller. Amazon still earns a profit from the logistics aspect. If Amazon learned from eBay's blacklist feature and sellers added such buyers to the blacklist, the buyer would not be able to get products from Amazon, leading to a loss of a buyer group for Amazon. At the same time, Amazon would lose the profit from the FBA delivery fee. Over time, Amazon's interests would be affected. We have reason to believe this is why Amazon is not taking action. We tried reporting this buyer through abuse behavior, SAFE-T, and investigation team channels, but we didn't receive any response. We even wrote to the Amazon CEO's email and were told the following: "You sent an email to an unresponsive email address. If you have any issues, please contact the Amazon support team."
Are there no channels for sellers to appeal in such cases? Does Amazon just let these buyers engaged in fraudulent activities do as they please? By not taking action, does Amazon want all sellers who have experienced such things to lose confidence in Amazon? Do Amazon want more sellers to leave? As a globally renowned sales platform, don't you want to get better and better?
We sincerely hope that more sellers who have had similar experiences come forward to share their stories. By making this article more prominent, we hope relevant teams will see it and provide a solution for such cases, it will prevent us from losing confidence in the platform.
Thank you!
Facing numerous instances of blatant fraudulent behavior from buyers, why doesn't the Amazon platform learn from eBay and allow sellers to have a buyer blacklist feature? Why is Amazon not taking action on this matter?
Today, I am writing this article with a very frustrated mindset. If there are sellers who have experienced the same situation, please leave your comments to draw attention from the Amazon platform and prompt an investigation to change this situation.
Nine orders, nine returns and refunds. The customer is Solomon, KY42240. I hope all sellers who see orders from this customer can promptly cancel them to minimize losses.
Our products are high-value items, with a minimum selling price of USD 100 and some reaching as high as USD 800. The customer has repeatedly purchased nine products from our account within two years, and has requested a refund for all of them.
From the perspective of a buyer, if there was an issue with the product after the first purchase, most customers would lose confidence in the brand. Based on Amazon's excellent after-sales and logistics services, such customers might accept an exchange for the first time. This represents the mindset of the majority. Ultimately, if the product still does not meet expectations, such customers might not purchase from the same brand again.
Now, let's consider this customer who placed nine orders from 2021 to 2023 and returned all of them. What we are curious about is, if there is an issue with the product quality, why does the customer keep placing orders repeatedly? If there is no issue with the product quality, why request a full refund for every order?
Let's speculate for a moment. The customer might be exploiting Amazon's free return and exchange feature, attempting to obtain products from various sellers on the platform for free, engaging in fraudulent behavior against the Amazon platform. As everyone knows, Amazon has millions of sellers, and every day there are many returns going back to the warehouse. Therefore, Amazon warehouses do not have enough staff to open boxes and inspect the items returned by customers. Perhaps the buyer is stuffing a bunch of garbage inside, maybe returning other sellers' defective products, or perhaps even returning a concrete brick. Such buyers can exploit this loophole to freely use various products from different sellers, and they can use the same method to get all the products they need for free, obtaining all their household items for free. This is manipulating Amazon, a provocation to the Amazon platform.
Is there really nothing Amazon can do about these buyers? We don't think so. The reason Amazon allows such buyers to exist is that it doesn't have much hurts on Amazon itself, and the only ones harmed are the sellers.
For example, a buyer orders FBA products, and Amazon gets commissions and logistics delivery fees from the seller. Then, the buyer returns the product. Although Amazon refunds the commission to the seller, the logistics fee is not refunded to the seller. Amazon still earns a profit from the logistics aspect. If Amazon learned from eBay's blacklist feature and sellers added such buyers to the blacklist, the buyer would not be able to get products from Amazon, leading to a loss of a buyer group for Amazon. At the same time, Amazon would lose the profit from the FBA delivery fee. Over time, Amazon's interests would be affected. We have reason to believe this is why Amazon is not taking action. We tried reporting this buyer through abuse behavior, SAFE-T, and investigation team channels, but we didn't receive any response. We even wrote to the Amazon CEO's email and were told the following: "You sent an email to an unresponsive email address. If you have any issues, please contact the Amazon support team."
Are there no channels for sellers to appeal in such cases? Does Amazon just let these buyers engaged in fraudulent activities do as they please? By not taking action, does Amazon want all sellers who have experienced such things to lose confidence in Amazon? Do Amazon want more sellers to leave? As a globally renowned sales platform, don't you want to get better and better?
We sincerely hope that more sellers who have had similar experiences come forward to share their stories. By making this article more prominent, we hope relevant teams will see it and provide a solution for such cases, it will prevent us from losing confidence in the platform.
Thank you!
0 replies
0 replies
Seller_vSOOwekJLU6c0
You should checkout campaign manager.
Go to any of your campaigns and go to the targeting section where you set your bids.
You should see a "default bid". What Amazon fails to make obvious is that these bids are suggested bids for Black Friday.
They have been doing this for weeks now. Can you imagine the large amount of Amazon sellers who accidentally set a default bid thinking its the normal default bid and not the Black Friday default bid? Imagine all of the money wasted.
Another time, an Amazon customer returned a literal spoon instead of a lancing device.
Another time, and this one is my favorite, a customer pretended to be an executive for a Kosher certification company and messaged me through buyer seller messaging. The customer threatened to go to the "Amazon authorities" if I do not remove the Kosher certification.
Long story short, I have no faith at all that Amazon will change anything. Amazon will always remain the wild west of the eCommerce world.
I have seen countless situations where Amazon sellers create generic listings only to have other brands hijack them.
Amazon sellers lose thousands when FCs lose inventory. The Amazon invoice policy is so specific that not a single Amazon seller can reproduce the invoice that Amazon needs for a credit for loss inventory.
SEAmod
Hello @Seller_f2bk0lnJNJmBs
Thank you for coming to the forums to express yourself and share your opinions and experience. At Amazon we are customer obsessed. We understand that our tenet is different from other online eCommerce websites. Thank you for selling on Amazon.
Seller_WAZNnMBpd99sI
Are there no channels for sellers to appeal in such cases? Does Amazon just let these buyers engaged in fraudulent activities do as they please?
Of course.
We think you have a good grasp on this now!
Seller_3f5HRuLsKFxRK
I'm sorry to hear about the issue you faced. I believe that almost every seller has gone through the same thing, and unfortunately, Amazon doesn't do much to help.
While they claim to be "customer-obsessed," it's the 3rd party sellers who end up paying the price for this system. It may seem like Amazon is being generous, but it's often at the expense of the sellers. I understand the "customer-obsessed" idea can be good for business, and everyone could benefit from it, as long as Amazon provides sellers with some tools to level the playing field.
For instance, we should be able to answer reviews, as there are so many fake and dishonest ones.
Additionally, we should be able to blacklist bad buyers like the one you mentioned and share this list with other sellers, so that we sellers could defend ourselves from schemes similar to the one you experienced.
Seller_z1JDNz6de1lqc
Amazon does take action they reward these types of customers because they make Amazon lots of money. Remember Amazon is not run by humans and their algorithms are for self profit at all costs.
Seller_ZinOlkKbZv9Mk
We have had this problem more times then I care to count. We have even had an empty box shipped back to us. We was told by amazon, that our claim was rejected. No proof, even with us taking pictures of the box. Amazon told us to file a claim with ups. We did, UPS never responded back to us. This customer was issued a full refund. Amazon needs to redo their entire return policy. You are right Amazon does not care because their bad policies doesn't cost them. We sellers are forced to allow a return for any reason. Then to add insult to injury, the cost of shipping was costing Amazon too much, so now we have to pay for shipping costs as well. So, we are eating shipping costs both ways. Amazon has figured out it gets more from membership fees then from seller fees. Everything Amazon has been doing the last couple of years shows they do not care about the sellers. We are starting to sell on other platforms. This one is on the downhill slide. I give it 10 years, and it will not be in business anymore. You cant bite the hand that feeds you, and stay in business. There are just too many other options. It is a shame, this platform could be great for both Amazon and sellers. Just like anything, you give too much power to one entity, and bad things happen.
Seller_4K7eqIN4GuF2E
On eBay (and other platforms) we can block these scammers. As you can see by SEAmod's reply you are beating a dead horse. Until it becomes Amazon's money on the line nothing will ever change.
Seller_BNf3eiKqXQUUO
I frequently receive returns of items I don't even sell. They keep what they bought, and send something entirely different back. I've never had repeat instances as you have though by the same person. There should be some avenue for that type of behavior to be addressed. I notice high value items are definitely more at risk for this type of behavior. It happens regularly, but in my case I just take it as an additional cost of doing business. Not like there's much choice.
Seller_kJmVo19bfxRRh
We have had this same issue with many customers and we report them constantly but nothing ever comes of it. We have some customers we noticed have been buying the exact same product over 2 years averaging in total 15 orders and returning all for a refund. They claim something doesnt work or defective but yet they keep purchasing the same model and returning all for a refund. We even received a unit back that had an older model in its place. Sadly Amazon does not help with this at all or flag people for this.
Seller_wM0nLLkM8WJfx
Why do you keep selling to him? or are you drop shipping?
Seller_vSOOwekJLU6c0
You should checkout campaign manager.
Go to any of your campaigns and go to the targeting section where you set your bids.
You should see a "default bid". What Amazon fails to make obvious is that these bids are suggested bids for Black Friday.
They have been doing this for weeks now. Can you imagine the large amount of Amazon sellers who accidentally set a default bid thinking its the normal default bid and not the Black Friday default bid? Imagine all of the money wasted.
Another time, an Amazon customer returned a literal spoon instead of a lancing device.
Another time, and this one is my favorite, a customer pretended to be an executive for a Kosher certification company and messaged me through buyer seller messaging. The customer threatened to go to the "Amazon authorities" if I do not remove the Kosher certification.
Long story short, I have no faith at all that Amazon will change anything. Amazon will always remain the wild west of the eCommerce world.
I have seen countless situations where Amazon sellers create generic listings only to have other brands hijack them.
Amazon sellers lose thousands when FCs lose inventory. The Amazon invoice policy is so specific that not a single Amazon seller can reproduce the invoice that Amazon needs for a credit for loss inventory.
Seller_vSOOwekJLU6c0
You should checkout campaign manager.
Go to any of your campaigns and go to the targeting section where you set your bids.
You should see a "default bid". What Amazon fails to make obvious is that these bids are suggested bids for Black Friday.
They have been doing this for weeks now. Can you imagine the large amount of Amazon sellers who accidentally set a default bid thinking its the normal default bid and not the Black Friday default bid? Imagine all of the money wasted.
Another time, an Amazon customer returned a literal spoon instead of a lancing device.
Another time, and this one is my favorite, a customer pretended to be an executive for a Kosher certification company and messaged me through buyer seller messaging. The customer threatened to go to the "Amazon authorities" if I do not remove the Kosher certification.
Long story short, I have no faith at all that Amazon will change anything. Amazon will always remain the wild west of the eCommerce world.
I have seen countless situations where Amazon sellers create generic listings only to have other brands hijack them.
Amazon sellers lose thousands when FCs lose inventory. The Amazon invoice policy is so specific that not a single Amazon seller can reproduce the invoice that Amazon needs for a credit for loss inventory.
SEAmod
Hello @Seller_f2bk0lnJNJmBs
Thank you for coming to the forums to express yourself and share your opinions and experience. At Amazon we are customer obsessed. We understand that our tenet is different from other online eCommerce websites. Thank you for selling on Amazon.
SEAmod
Hello @Seller_f2bk0lnJNJmBs
Thank you for coming to the forums to express yourself and share your opinions and experience. At Amazon we are customer obsessed. We understand that our tenet is different from other online eCommerce websites. Thank you for selling on Amazon.
Seller_WAZNnMBpd99sI
Are there no channels for sellers to appeal in such cases? Does Amazon just let these buyers engaged in fraudulent activities do as they please?
Of course.
We think you have a good grasp on this now!
Seller_WAZNnMBpd99sI
Are there no channels for sellers to appeal in such cases? Does Amazon just let these buyers engaged in fraudulent activities do as they please?
Of course.
We think you have a good grasp on this now!
Seller_3f5HRuLsKFxRK
I'm sorry to hear about the issue you faced. I believe that almost every seller has gone through the same thing, and unfortunately, Amazon doesn't do much to help.
While they claim to be "customer-obsessed," it's the 3rd party sellers who end up paying the price for this system. It may seem like Amazon is being generous, but it's often at the expense of the sellers. I understand the "customer-obsessed" idea can be good for business, and everyone could benefit from it, as long as Amazon provides sellers with some tools to level the playing field.
For instance, we should be able to answer reviews, as there are so many fake and dishonest ones.
Additionally, we should be able to blacklist bad buyers like the one you mentioned and share this list with other sellers, so that we sellers could defend ourselves from schemes similar to the one you experienced.
Seller_3f5HRuLsKFxRK
I'm sorry to hear about the issue you faced. I believe that almost every seller has gone through the same thing, and unfortunately, Amazon doesn't do much to help.
While they claim to be "customer-obsessed," it's the 3rd party sellers who end up paying the price for this system. It may seem like Amazon is being generous, but it's often at the expense of the sellers. I understand the "customer-obsessed" idea can be good for business, and everyone could benefit from it, as long as Amazon provides sellers with some tools to level the playing field.
For instance, we should be able to answer reviews, as there are so many fake and dishonest ones.
Additionally, we should be able to blacklist bad buyers like the one you mentioned and share this list with other sellers, so that we sellers could defend ourselves from schemes similar to the one you experienced.
Seller_z1JDNz6de1lqc
Amazon does take action they reward these types of customers because they make Amazon lots of money. Remember Amazon is not run by humans and their algorithms are for self profit at all costs.
Seller_z1JDNz6de1lqc
Amazon does take action they reward these types of customers because they make Amazon lots of money. Remember Amazon is not run by humans and their algorithms are for self profit at all costs.
Seller_ZinOlkKbZv9Mk
We have had this problem more times then I care to count. We have even had an empty box shipped back to us. We was told by amazon, that our claim was rejected. No proof, even with us taking pictures of the box. Amazon told us to file a claim with ups. We did, UPS never responded back to us. This customer was issued a full refund. Amazon needs to redo their entire return policy. You are right Amazon does not care because their bad policies doesn't cost them. We sellers are forced to allow a return for any reason. Then to add insult to injury, the cost of shipping was costing Amazon too much, so now we have to pay for shipping costs as well. So, we are eating shipping costs both ways. Amazon has figured out it gets more from membership fees then from seller fees. Everything Amazon has been doing the last couple of years shows they do not care about the sellers. We are starting to sell on other platforms. This one is on the downhill slide. I give it 10 years, and it will not be in business anymore. You cant bite the hand that feeds you, and stay in business. There are just too many other options. It is a shame, this platform could be great for both Amazon and sellers. Just like anything, you give too much power to one entity, and bad things happen.
Seller_ZinOlkKbZv9Mk
We have had this problem more times then I care to count. We have even had an empty box shipped back to us. We was told by amazon, that our claim was rejected. No proof, even with us taking pictures of the box. Amazon told us to file a claim with ups. We did, UPS never responded back to us. This customer was issued a full refund. Amazon needs to redo their entire return policy. You are right Amazon does not care because their bad policies doesn't cost them. We sellers are forced to allow a return for any reason. Then to add insult to injury, the cost of shipping was costing Amazon too much, so now we have to pay for shipping costs as well. So, we are eating shipping costs both ways. Amazon has figured out it gets more from membership fees then from seller fees. Everything Amazon has been doing the last couple of years shows they do not care about the sellers. We are starting to sell on other platforms. This one is on the downhill slide. I give it 10 years, and it will not be in business anymore. You cant bite the hand that feeds you, and stay in business. There are just too many other options. It is a shame, this platform could be great for both Amazon and sellers. Just like anything, you give too much power to one entity, and bad things happen.
Seller_4K7eqIN4GuF2E
On eBay (and other platforms) we can block these scammers. As you can see by SEAmod's reply you are beating a dead horse. Until it becomes Amazon's money on the line nothing will ever change.
Seller_4K7eqIN4GuF2E
On eBay (and other platforms) we can block these scammers. As you can see by SEAmod's reply you are beating a dead horse. Until it becomes Amazon's money on the line nothing will ever change.
Seller_BNf3eiKqXQUUO
I frequently receive returns of items I don't even sell. They keep what they bought, and send something entirely different back. I've never had repeat instances as you have though by the same person. There should be some avenue for that type of behavior to be addressed. I notice high value items are definitely more at risk for this type of behavior. It happens regularly, but in my case I just take it as an additional cost of doing business. Not like there's much choice.
Seller_BNf3eiKqXQUUO
I frequently receive returns of items I don't even sell. They keep what they bought, and send something entirely different back. I've never had repeat instances as you have though by the same person. There should be some avenue for that type of behavior to be addressed. I notice high value items are definitely more at risk for this type of behavior. It happens regularly, but in my case I just take it as an additional cost of doing business. Not like there's much choice.
Seller_kJmVo19bfxRRh
We have had this same issue with many customers and we report them constantly but nothing ever comes of it. We have some customers we noticed have been buying the exact same product over 2 years averaging in total 15 orders and returning all for a refund. They claim something doesnt work or defective but yet they keep purchasing the same model and returning all for a refund. We even received a unit back that had an older model in its place. Sadly Amazon does not help with this at all or flag people for this.
Seller_kJmVo19bfxRRh
We have had this same issue with many customers and we report them constantly but nothing ever comes of it. We have some customers we noticed have been buying the exact same product over 2 years averaging in total 15 orders and returning all for a refund. They claim something doesnt work or defective but yet they keep purchasing the same model and returning all for a refund. We even received a unit back that had an older model in its place. Sadly Amazon does not help with this at all or flag people for this.
Seller_wM0nLLkM8WJfx
Why do you keep selling to him? or are you drop shipping?
Seller_wM0nLLkM8WJfx
Why do you keep selling to him? or are you drop shipping?
