Hello,

Has anyone successfully been able to win a Safe-T claims for the return shipping costs on orders where buyers use "Item arrived too late" return reason when the order did actually arrive in the promised window timeframe on the order? We process and use Amazon buy shipping on all our orders.

It's been extremely frustrating lately with the large amounts of returns with this same return reason as "Item arrived too late" and all but 1 show delivered within the order delivery timeframe.

I am trying to get reimbursed the return shipping cost only. I am explaining my story to Safe-T as clearly as I can by stating the order was shipped and delivered in the timeframe window as outlined in the order and that the buyer is using an inaccurate return reason code.

My claims are being denied for the following reason:

The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program. The item you requested reimbursement for return label cost is eligible for free returns.

How does Amazon not have a program for this? Amazon estimated delivery window is from January 7 to January 14th. Customer orders movie on a Sunday and it ships Monday. He receives item on January 7 despite there being a holiday and a Sunday in between. Opens a return request stating that it arrived too late. When did he expect it to arrive? Why would Amazon allow this return reason to be available if it is within the delivery window, and the first day at that?

Here's an interesting one that I am wondering how best to handle with the least $ lost.

Customer in Hawaii ordered an item and paid $136 shipping for it on December 22, 2024

We shipped the next day, December 23, using Amazon 'Buy Shipping' to cover ourselves. The item was scanned in this same day as well.

Item was delayed, and wasn't delivered to the customer until January 16th, 2025.

They now open a return with the reason 'Item Arrived Too Late'.

We used Amazon Buy Shipping, and were quoted an on-time delivery through this service. Is there any way for us to use the protection that 'Buy Shipping' offers to reclaim all or any of our inbound/outbound shipping costs?