Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
37 replies
Seller_WAZNnMBpd99sI
In other words, never refund an Amazon Customer unless they file an INR
easy-peasy with a lot less reading time.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
Seller_WUGHZdIiUuYMJ
Thank you for the advice but we should have the ability to attach delivery proof to A-to-z claims.
SEAmod
Hello @Seller_WUGHZdIiUuYMJ
Yes, you should have the ability to attach delivery proof to your A-to-z claim appeals. If I was in charge of the decision, I would reprogram the claim process to allow attachments. However, nobody asked me how I would do it. I do know that the way to do it is to message the buyer with the proof, and then refer to it in your appeal.
Thanks, Susan
Seller_7MkPDfvuAAs55
@SEAmodThis is the first time EVER that I have read this information. It should be stated clearly in Seller U in how to deal with claims of not received by buyer.
SEAmod
Hi @Seller_7MkPDfvuAAs55
You make a very good point. I will send your feedback along with a link to this discussion to the responsible business team.
Susan
Seller_Ys8Kz8TPanVFB
Hello, @SEAmod
I want to add one thing here please. Amazon's system has all this info already. Every time I file an appeal for an A to Z or a Safe T Claim or a chargeback I copy and paste the info from Seller Central. Whenever I can, I screenshot the info directly from Seller Central.
Amazon can e-mail a buyer the moment the delivery scan happens but, they need us to copy and past info to them from seller central.
Not that I really advocate for more Amazon bots making more decisions but why does Amazon need us to copy and paste info to them from THEIR website?
Seller_WAZNnMBpd99sI
Ahhh now...
How else could we Amazon vets appear to impart wise and omniscient advice, tips and tricks if Amazon gave you the actual rules????
Seller_TgIh7qarOd9vP
but Had the signature proof and also send this proof to customer through Amazon message and appearl the A to Z told we had sent signature proof to customer, but we still lose the appeal, why?
Seller_4zBzdtgCyS9EI
scammers paradise. We all know it. We all pay for it, we even pay for whatever Amazon loses by increasing fees....
Seller_YvPJcV8cv0Kiu
This is the PERFECT Post for
April Fools DAY
Seller_DBzTQPDCouH9d
And by the way those requests are so poorly written, many of these are obviously out of country, non-English speaking scammers.
Seller_Ha6JyVvDK6Ybs
I do not believe reporting even does anything we had 1 customer we where we reported 3 times on 3 different orders still no clue if any action was taken or customer moved onto another seller to abuse but either way customer abuse is where Amazon profits because Amazon makes money on transactions and these customers create lots of transactions.
Seller_roNdLQpqbVoOH
Unveiling Refund Abuse: Protecting Sellers on Amazon
When I first saw this title, I was hoping against hope that it was a post from Amazon itself.
Silly me. 👅
Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
37 replies
37 replies
Seller_WAZNnMBpd99sI
In other words, never refund an Amazon Customer unless they file an INR
easy-peasy with a lot less reading time.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
Seller_WUGHZdIiUuYMJ
Thank you for the advice but we should have the ability to attach delivery proof to A-to-z claims.
SEAmod
Hello @Seller_WUGHZdIiUuYMJ
Yes, you should have the ability to attach delivery proof to your A-to-z claim appeals. If I was in charge of the decision, I would reprogram the claim process to allow attachments. However, nobody asked me how I would do it. I do know that the way to do it is to message the buyer with the proof, and then refer to it in your appeal.
Thanks, Susan
Seller_7MkPDfvuAAs55
@SEAmodThis is the first time EVER that I have read this information. It should be stated clearly in Seller U in how to deal with claims of not received by buyer.
SEAmod
Hi @Seller_7MkPDfvuAAs55
You make a very good point. I will send your feedback along with a link to this discussion to the responsible business team.
Susan
Seller_Ys8Kz8TPanVFB
Hello, @SEAmod
I want to add one thing here please. Amazon's system has all this info already. Every time I file an appeal for an A to Z or a Safe T Claim or a chargeback I copy and paste the info from Seller Central. Whenever I can, I screenshot the info directly from Seller Central.
Amazon can e-mail a buyer the moment the delivery scan happens but, they need us to copy and past info to them from seller central.
Not that I really advocate for more Amazon bots making more decisions but why does Amazon need us to copy and paste info to them from THEIR website?
Seller_WAZNnMBpd99sI
Ahhh now...
How else could we Amazon vets appear to impart wise and omniscient advice, tips and tricks if Amazon gave you the actual rules????
Seller_TgIh7qarOd9vP
but Had the signature proof and also send this proof to customer through Amazon message and appearl the A to Z told we had sent signature proof to customer, but we still lose the appeal, why?
Seller_4zBzdtgCyS9EI
scammers paradise. We all know it. We all pay for it, we even pay for whatever Amazon loses by increasing fees....
Seller_YvPJcV8cv0Kiu
This is the PERFECT Post for
April Fools DAY
Seller_DBzTQPDCouH9d
And by the way those requests are so poorly written, many of these are obviously out of country, non-English speaking scammers.
Seller_Ha6JyVvDK6Ybs
I do not believe reporting even does anything we had 1 customer we where we reported 3 times on 3 different orders still no clue if any action was taken or customer moved onto another seller to abuse but either way customer abuse is where Amazon profits because Amazon makes money on transactions and these customers create lots of transactions.
Seller_roNdLQpqbVoOH
Unveiling Refund Abuse: Protecting Sellers on Amazon
When I first saw this title, I was hoping against hope that it was a post from Amazon itself.
Silly me. 👅
Seller_WAZNnMBpd99sI
In other words, never refund an Amazon Customer unless they file an INR
easy-peasy with a lot less reading time.
Seller_WAZNnMBpd99sI
In other words, never refund an Amazon Customer unless they file an INR
easy-peasy with a lot less reading time.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
Seller_WUGHZdIiUuYMJ
Thank you for the advice but we should have the ability to attach delivery proof to A-to-z claims.
Seller_WUGHZdIiUuYMJ
Thank you for the advice but we should have the ability to attach delivery proof to A-to-z claims.
SEAmod
Hello @Seller_WUGHZdIiUuYMJ
Yes, you should have the ability to attach delivery proof to your A-to-z claim appeals. If I was in charge of the decision, I would reprogram the claim process to allow attachments. However, nobody asked me how I would do it. I do know that the way to do it is to message the buyer with the proof, and then refer to it in your appeal.
Thanks, Susan
SEAmod
Hello @Seller_WUGHZdIiUuYMJ
Yes, you should have the ability to attach delivery proof to your A-to-z claim appeals. If I was in charge of the decision, I would reprogram the claim process to allow attachments. However, nobody asked me how I would do it. I do know that the way to do it is to message the buyer with the proof, and then refer to it in your appeal.
Thanks, Susan
Seller_7MkPDfvuAAs55
@SEAmodThis is the first time EVER that I have read this information. It should be stated clearly in Seller U in how to deal with claims of not received by buyer.
Seller_7MkPDfvuAAs55
@SEAmodThis is the first time EVER that I have read this information. It should be stated clearly in Seller U in how to deal with claims of not received by buyer.
SEAmod
Hi @Seller_7MkPDfvuAAs55
You make a very good point. I will send your feedback along with a link to this discussion to the responsible business team.
Susan
SEAmod
Hi @Seller_7MkPDfvuAAs55
You make a very good point. I will send your feedback along with a link to this discussion to the responsible business team.
Susan
Seller_Ys8Kz8TPanVFB
Hello, @SEAmod
I want to add one thing here please. Amazon's system has all this info already. Every time I file an appeal for an A to Z or a Safe T Claim or a chargeback I copy and paste the info from Seller Central. Whenever I can, I screenshot the info directly from Seller Central.
Amazon can e-mail a buyer the moment the delivery scan happens but, they need us to copy and past info to them from seller central.
Not that I really advocate for more Amazon bots making more decisions but why does Amazon need us to copy and paste info to them from THEIR website?
Seller_Ys8Kz8TPanVFB
Hello, @SEAmod
I want to add one thing here please. Amazon's system has all this info already. Every time I file an appeal for an A to Z or a Safe T Claim or a chargeback I copy and paste the info from Seller Central. Whenever I can, I screenshot the info directly from Seller Central.
Amazon can e-mail a buyer the moment the delivery scan happens but, they need us to copy and past info to them from seller central.
Not that I really advocate for more Amazon bots making more decisions but why does Amazon need us to copy and paste info to them from THEIR website?
Seller_WAZNnMBpd99sI
Ahhh now...
How else could we Amazon vets appear to impart wise and omniscient advice, tips and tricks if Amazon gave you the actual rules????
Seller_WAZNnMBpd99sI
Ahhh now...
How else could we Amazon vets appear to impart wise and omniscient advice, tips and tricks if Amazon gave you the actual rules????
Seller_TgIh7qarOd9vP
but Had the signature proof and also send this proof to customer through Amazon message and appearl the A to Z told we had sent signature proof to customer, but we still lose the appeal, why?
Seller_TgIh7qarOd9vP
but Had the signature proof and also send this proof to customer through Amazon message and appearl the A to Z told we had sent signature proof to customer, but we still lose the appeal, why?
Seller_4zBzdtgCyS9EI
scammers paradise. We all know it. We all pay for it, we even pay for whatever Amazon loses by increasing fees....
Seller_4zBzdtgCyS9EI
scammers paradise. We all know it. We all pay for it, we even pay for whatever Amazon loses by increasing fees....
Seller_YvPJcV8cv0Kiu
This is the PERFECT Post for
April Fools DAY
Seller_YvPJcV8cv0Kiu
This is the PERFECT Post for
April Fools DAY
Seller_DBzTQPDCouH9d
And by the way those requests are so poorly written, many of these are obviously out of country, non-English speaking scammers.
Seller_DBzTQPDCouH9d
And by the way those requests are so poorly written, many of these are obviously out of country, non-English speaking scammers.
Seller_Ha6JyVvDK6Ybs
I do not believe reporting even does anything we had 1 customer we where we reported 3 times on 3 different orders still no clue if any action was taken or customer moved onto another seller to abuse but either way customer abuse is where Amazon profits because Amazon makes money on transactions and these customers create lots of transactions.
Seller_Ha6JyVvDK6Ybs
I do not believe reporting even does anything we had 1 customer we where we reported 3 times on 3 different orders still no clue if any action was taken or customer moved onto another seller to abuse but either way customer abuse is where Amazon profits because Amazon makes money on transactions and these customers create lots of transactions.
Seller_roNdLQpqbVoOH
Unveiling Refund Abuse: Protecting Sellers on Amazon
When I first saw this title, I was hoping against hope that it was a post from Amazon itself.
Silly me. 👅
Seller_roNdLQpqbVoOH
Unveiling Refund Abuse: Protecting Sellers on Amazon
When I first saw this title, I was hoping against hope that it was a post from Amazon itself.
Silly me. 👅
