Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
37 replies
Seller_WAZNnMBpd99sI
In other words, never refund an Amazon Customer unless they file an INR
easy-peasy with a lot less reading time.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
Seller_4zBzdtgCyS9EI
scammers paradise. We all know it. We all pay for it, we even pay for whatever Amazon loses by increasing fees....
Seller_YvPJcV8cv0Kiu
This is the PERFECT Post for
April Fools DAY
Seller_DBzTQPDCouH9d
And by the way those requests are so poorly written, many of these are obviously out of country, non-English speaking scammers.
Seller_Ha6JyVvDK6Ybs
I do not believe reporting even does anything we had 1 customer we where we reported 3 times on 3 different orders still no clue if any action was taken or customer moved onto another seller to abuse but either way customer abuse is where Amazon profits because Amazon makes money on transactions and these customers create lots of transactions.
Seller_roNdLQpqbVoOH
Unveiling Refund Abuse: Protecting Sellers on Amazon
When I first saw this title, I was hoping against hope that it was a post from Amazon itself.
Silly me. 👅
Seller_bLpzUne3tRjkG
With that sort of thinking, I hope you get promoted! :)
Seller_rGyVBrZi8uhAL
This is a huge problem and Amazon really needs to take action to protect sellers from fraudulent claims and scams.
Seller_xChY9wAo7PTVr
Just today, I was contemplating starting a similar discussion. THIS SO SPEAKS TO MANY OF MY EMAILS.
I had a hole slew of these last year. One was definitely a 20 time repeat fraudster and I was able to report him to Amazon and they must have stopped him eventually.
But this year again there is an uptick in these 'Package did not arrive' claims. All show delivered.
First give away of fraud is usually that the delivery name and the user name are different. Example it's shipping to Edward and Lesly is asking for a refund.
My repeat question is now often always identical: "Friend, what's the matter, why my package has not been delivered to me for so long, I don't need it now, I want my money back now, please refund."
Since all my shipping is done with Amazon shipping, I usually send them straight to file an A-Z claim. But I feel that somehow I would help Amazon out and identify these as fraud.
So far all of these where refunded by Amazon and not by me, so, I am not hurt. One was charged to me because I had to ship with my own UPS account. But UPS refunded me.
My new tactic now is to prevent this stuff ahead of time and when I spot the two name discrepancy I will ask for signature confirmation. The verdict on these is still out, just started doing this last week.
I filed all these as possible fraud and since JohnnyD recommended reporting them to the fraud detection team, thanks for the link attached in the original post.
Wolfgang, Gardens Oy Vey
Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
Unveiling Refund Abuse: Protecting Sellers on Amazon
In the vast marketplace of Amazon, where millions of transactions occur daily, there's an unfortunate reality lurking beneath the surface: refund abuse. While Amazon strives to maintain a fair and secure platform for both buyers and sellers, some individuals exploit loopholes in the system, attempting to manipulate sellers into issuing refunds outside of the established return procedures.
Imagine this scenario: you're a diligent seller on Amazon, dedicated to providing quality products and excellent customer service. Suddenly, you receive messages from customers claiming their items haven't arrived, despite tracking information indicating delivery. They demand refunds, citing frustration and urgency, hoping to bypass Amazon's official return channels.
Comments like:
"What the hell! My item from your shop still not come, however, from Amazon page it shows delivered. Where is it? I don't want it, can you refund it? Please,"
"Where is my order? I have checked everywhere it may have been delivered, but I cannot find it. Please help me with a refund," flood your inbox, creating a sense of urgency and pressure.
These messages may seem innocent at first glance, but they are often tactics employed by refund scammers aiming to exploit sellers' goodwill and bypass Amazon's safeguards. By pressuring sellers to issue refunds directly, these individuals seek to avoid the proper return process, leaving sellers vulnerable to financial loss and reputational damage. Leaving messages like: "The messages will be left exactly as they received".
"Can you just solve out the matter straightly? The bothering matter wastes time and energy a lot and I need to have a quick solution. I paid the money for you and you need to guarantee that I can have the item from you. I lost my money and got nothing. Refund is the only way I can accept to make a final solution currently. If not, I will feel so sad and disappointed, but from your perspective,the only option i have now is to resort to amazon only. the service is bad!"
"How to file a claim through amazon? according to your suggested, there is no any entrance to agency claim button, what should i do, i am so sad and desperate! if you just refund my order, i will appreciate your services here"
"why don’t you refund for the lost order directly? Please noted that it is not lost from my hand, I've never seen it even! I don’t know what happened. which i purchase from your shop, shouldn't you responsible for it? Please refund, otherwise i will report your shop for its worst shopping experience. "
Refund abuse not only impacts individual sellers but also undermines the integrity of the entire Amazon marketplace. It erodes trust between buyers and sellers, disrupts fair competition, and ultimately tarnishes Amazon's reputation as a reliable e-commerce platform.
So, what can sellers do to protect themselves from refund abuse on Amazon?
- Stay Informed: Educate yourself about Amazon's policies and procedures regarding refunds and returns. Familiarize yourself with the proper channels for handling customer inquiries and disputes.
2. Verify Claims: Always cross-reference tracking information and delivery status before issuing refunds. Encourage customers to contact Amazon directly for assistance with missing or undelivered items.
3. Communicate Clearly: Establish clear communication with customers regarding the steps they need to take to resolve issues. Politely but firmly redirect them to Amazon's official support channels for refunds and returns.
4. Document Everything: Keep detailed records of all communications with customers, including timestamps and screenshots of messages. This documentation can serve as evidence in case of disputes or claims of refund abuse.
5. Report Suspicious Activity: If you suspect refund abuse or fraudulent behavior, report it to Amazon's fraud detection team immediately. Provide any relevant information or evidence to aid in their investigation. https://sellercentral.amazon.com/abuse-submission
By remaining vigilant and proactive, sellers can help combat refund abuse and uphold the integrity of the Amazon marketplace. Together, we can create a safer and more trustworthy environment for buyers and sellers alike.
- Johnny D.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
37 replies
37 replies
Seller_WAZNnMBpd99sI
In other words, never refund an Amazon Customer unless they file an INR
easy-peasy with a lot less reading time.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
Seller_4zBzdtgCyS9EI
scammers paradise. We all know it. We all pay for it, we even pay for whatever Amazon loses by increasing fees....
Seller_YvPJcV8cv0Kiu
This is the PERFECT Post for
April Fools DAY
Seller_DBzTQPDCouH9d
And by the way those requests are so poorly written, many of these are obviously out of country, non-English speaking scammers.
Seller_Ha6JyVvDK6Ybs
I do not believe reporting even does anything we had 1 customer we where we reported 3 times on 3 different orders still no clue if any action was taken or customer moved onto another seller to abuse but either way customer abuse is where Amazon profits because Amazon makes money on transactions and these customers create lots of transactions.
Seller_roNdLQpqbVoOH
Unveiling Refund Abuse: Protecting Sellers on Amazon
When I first saw this title, I was hoping against hope that it was a post from Amazon itself.
Silly me. 👅
Seller_bLpzUne3tRjkG
With that sort of thinking, I hope you get promoted! :)
Seller_rGyVBrZi8uhAL
This is a huge problem and Amazon really needs to take action to protect sellers from fraudulent claims and scams.
Seller_xChY9wAo7PTVr
Just today, I was contemplating starting a similar discussion. THIS SO SPEAKS TO MANY OF MY EMAILS.
I had a hole slew of these last year. One was definitely a 20 time repeat fraudster and I was able to report him to Amazon and they must have stopped him eventually.
But this year again there is an uptick in these 'Package did not arrive' claims. All show delivered.
First give away of fraud is usually that the delivery name and the user name are different. Example it's shipping to Edward and Lesly is asking for a refund.
My repeat question is now often always identical: "Friend, what's the matter, why my package has not been delivered to me for so long, I don't need it now, I want my money back now, please refund."
Since all my shipping is done with Amazon shipping, I usually send them straight to file an A-Z claim. But I feel that somehow I would help Amazon out and identify these as fraud.
So far all of these where refunded by Amazon and not by me, so, I am not hurt. One was charged to me because I had to ship with my own UPS account. But UPS refunded me.
My new tactic now is to prevent this stuff ahead of time and when I spot the two name discrepancy I will ask for signature confirmation. The verdict on these is still out, just started doing this last week.
I filed all these as possible fraud and since JohnnyD recommended reporting them to the fraud detection team, thanks for the link attached in the original post.
Wolfgang, Gardens Oy Vey
Seller_WAZNnMBpd99sI
In other words, never refund an Amazon Customer unless they file an INR
easy-peasy with a lot less reading time.
Seller_WAZNnMBpd99sI
In other words, never refund an Amazon Customer unless they file an INR
easy-peasy with a lot less reading time.
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
SEAmod
Hello @Seller_ZRl2jImJfnYfJ
I appreciate you sharing this information in the forums. I wanted to add one last point. The first time the buyer messages about a refund, reply with the image of the tracking. If you do that, should you end up appealing an A-to-z claim, you will be able to refer to the message and the attached proof. Otherwise, there is no way to attach the proof of delivery to the actual claim itself.
Susan
Seller_4zBzdtgCyS9EI
scammers paradise. We all know it. We all pay for it, we even pay for whatever Amazon loses by increasing fees....
Seller_4zBzdtgCyS9EI
scammers paradise. We all know it. We all pay for it, we even pay for whatever Amazon loses by increasing fees....
Seller_YvPJcV8cv0Kiu
This is the PERFECT Post for
April Fools DAY
Seller_YvPJcV8cv0Kiu
This is the PERFECT Post for
April Fools DAY
Seller_DBzTQPDCouH9d
And by the way those requests are so poorly written, many of these are obviously out of country, non-English speaking scammers.
Seller_DBzTQPDCouH9d
And by the way those requests are so poorly written, many of these are obviously out of country, non-English speaking scammers.
Seller_Ha6JyVvDK6Ybs
I do not believe reporting even does anything we had 1 customer we where we reported 3 times on 3 different orders still no clue if any action was taken or customer moved onto another seller to abuse but either way customer abuse is where Amazon profits because Amazon makes money on transactions and these customers create lots of transactions.
Seller_Ha6JyVvDK6Ybs
I do not believe reporting even does anything we had 1 customer we where we reported 3 times on 3 different orders still no clue if any action was taken or customer moved onto another seller to abuse but either way customer abuse is where Amazon profits because Amazon makes money on transactions and these customers create lots of transactions.
Seller_roNdLQpqbVoOH
Unveiling Refund Abuse: Protecting Sellers on Amazon
When I first saw this title, I was hoping against hope that it was a post from Amazon itself.
Silly me. 👅
Seller_roNdLQpqbVoOH
Unveiling Refund Abuse: Protecting Sellers on Amazon
When I first saw this title, I was hoping against hope that it was a post from Amazon itself.
Silly me. 👅
Seller_bLpzUne3tRjkG
With that sort of thinking, I hope you get promoted! :)
Seller_bLpzUne3tRjkG
With that sort of thinking, I hope you get promoted! :)
Seller_rGyVBrZi8uhAL
This is a huge problem and Amazon really needs to take action to protect sellers from fraudulent claims and scams.
Seller_rGyVBrZi8uhAL
This is a huge problem and Amazon really needs to take action to protect sellers from fraudulent claims and scams.
Seller_xChY9wAo7PTVr
Just today, I was contemplating starting a similar discussion. THIS SO SPEAKS TO MANY OF MY EMAILS.
I had a hole slew of these last year. One was definitely a 20 time repeat fraudster and I was able to report him to Amazon and they must have stopped him eventually.
But this year again there is an uptick in these 'Package did not arrive' claims. All show delivered.
First give away of fraud is usually that the delivery name and the user name are different. Example it's shipping to Edward and Lesly is asking for a refund.
My repeat question is now often always identical: "Friend, what's the matter, why my package has not been delivered to me for so long, I don't need it now, I want my money back now, please refund."
Since all my shipping is done with Amazon shipping, I usually send them straight to file an A-Z claim. But I feel that somehow I would help Amazon out and identify these as fraud.
So far all of these where refunded by Amazon and not by me, so, I am not hurt. One was charged to me because I had to ship with my own UPS account. But UPS refunded me.
My new tactic now is to prevent this stuff ahead of time and when I spot the two name discrepancy I will ask for signature confirmation. The verdict on these is still out, just started doing this last week.
I filed all these as possible fraud and since JohnnyD recommended reporting them to the fraud detection team, thanks for the link attached in the original post.
Wolfgang, Gardens Oy Vey
Seller_xChY9wAo7PTVr
Just today, I was contemplating starting a similar discussion. THIS SO SPEAKS TO MANY OF MY EMAILS.
I had a hole slew of these last year. One was definitely a 20 time repeat fraudster and I was able to report him to Amazon and they must have stopped him eventually.
But this year again there is an uptick in these 'Package did not arrive' claims. All show delivered.
First give away of fraud is usually that the delivery name and the user name are different. Example it's shipping to Edward and Lesly is asking for a refund.
My repeat question is now often always identical: "Friend, what's the matter, why my package has not been delivered to me for so long, I don't need it now, I want my money back now, please refund."
Since all my shipping is done with Amazon shipping, I usually send them straight to file an A-Z claim. But I feel that somehow I would help Amazon out and identify these as fraud.
So far all of these where refunded by Amazon and not by me, so, I am not hurt. One was charged to me because I had to ship with my own UPS account. But UPS refunded me.
My new tactic now is to prevent this stuff ahead of time and when I spot the two name discrepancy I will ask for signature confirmation. The verdict on these is still out, just started doing this last week.
I filed all these as possible fraud and since JohnnyD recommended reporting them to the fraud detection team, thanks for the link attached in the original post.
Wolfgang, Gardens Oy Vey
