To Amazon,

This is nonsense! Amazon asked us to send prepaid label again to the buyer and provided their Amazon email, but the buyer opted out from receiving messages and all the emails and messages we tried to send were not delivered!

The item has been delivered to the buyer exactly as described and on time on December 14, 2024. The buyer requested to return an item on January 27, 2025 and we provided the buyer with prepaid label. Nothing was returned. On February 24, 2025 the buyer contacted Amazon and asked to step in because they had difficulties with the label provided and we have updated it on February 24, 2025. Amazon asked us to contact the buyer and send new prepaid label. We responded to Amazon and explained that the buyer opted out from receiving messages! We sent 3 emails but all were rejected because the buyer does not accept incoming messages on Amazon!

We notified about that Amazon but no reaction. Today we uploaded again NEW prepaid label and responded to Amazon for the 3rd time. We responded to each Amazon request but still AZ claim granted, because we did not do what amazon asked us - TO SEND PREPAID LABEL TO THE BUYER . How??? Why Amazon does not check that they allow buyers to block incoming messages and they make us responsible for this issue?? Please kindly help with that case!

Order ID: 114-7831839-6001864

Thank you!

@Seller_dnxnrsZIeTNo3 @Seller_pAPBCLhysbW5T @Seller_OOVUXZLmb2UEH @Seller_d9q1Cuuva8Pjg @Seller_pB5cNkUhpDlVP @Seller_GEZPMc4CeQfh6 @Seller_4GjtS9k0cnHHv @Seller_R6oYCnTB9O1Uy @Seller_l3eCP9f1PtJXC @Seller_s3amN64nZ4y9V @Seller_t9kvdr2yixQej @Seller_SBIjJooGeXSQ6 @Seller_khUF6HPR2AHxu @Seller_FJwyF3iu5qxUY @Seller_RSwABJNHpHnEZ @Seller_aEROSwwdnzGiU

Looking for a solution to these confusing messages AZ sends buyers. We are a FBM seller, 90% of our orders are below $30 and do not require valid tracking numbers. We ship via USPS. Amazon sends tracking update messages to buyers saying "the order is running late but will still arrive" or "the order was lost and the buyer should request a replacement/refund". Also, the tracking number AZ shows to the buyer is the order AZ number, etc. Obviously, buyer messages back to me are numerous and escalated in nature. Why would AZ be sending these when they know the policy is no tracking is required on orders under $30 all-in? Why are they confusing their customers with inaccurate tracking update messages when they know there is no tracking number on the order? Is anyone else in the same boat and if so, how did you correct it?

Amazon deducted more than 5800.00 from my accou

I received a replenish report for an item that I have been selling for more than a year with no issues and good reviews. I have been asked to send invoices in in the past and my invoices have always been accepted. I purchased the item from a distributor and I have permission from the company to sell the item. after more than a year of selling the item this time Amazon did not approve my invoice. they asked me for an invoice directly from the manufacturer. being an authorized seller I contacted the manufacturer who is a very large company. because of this they took quite some time to get back to me with an invoice. before they could get back to me Amazon destroyed the product in FBA and charged me a removal fee of more than $5,800. I am a very small seller and because of this I have been not been able to pay my rent. in addition to losing all of my inventory which was worth more than $16,000 my account was put in the red by more than $5,800 for inventory that Amazon themselves asked me to send in.

I have reached out to Amazon and my case was transferred to the internal team. it has been more than a month and I have not heard anything from them. I rely on Amazon for my soul means of support and I have not been able to make a deposit or have any income for more than a month because of this. there is no way to contact the internal team and there is no time frame. so Amazon can drag their feet as long as they want. and still there is no guarantee that they will refund these fees. and as far as my inventory there's little chance that they will compensate me for that. I've been selling on Amazon since the beginning I am a long time seller and over the 20 plus years that I've been selling I've had very immoral things happen to me in Amazon. I wait still for their response. in the meantime I hope I don't get evicted.