Order ID: 112-4144769-2321066

The buyer returned the item by using Amazon created return shipping label, but the shipment was lost by Amazon partnered carrier, UPS.

I asked Amazon, and was suggested by Amazon not refund until receive the return item,

The buyer filed A-Z claim, and Amazon granted from my account with ODR impacted: yes.

I appealed this decision, but rejected by Amazon. I contacted Amazon customer service and report this unfair A-Z claim decision, but was rejected again through email with Amazon style:

'"Although we understand your position, we stand by our decision."

What am I supposed to do?

Thanks

Item was returned by buyer using an amazon label. The item was returned not to our address but to an address 300+ miles away in a different state. Buyer filed an a-z claim, we defended it by giving the tracking - UPS 1ZF2C2469082743953 - showing it was delivered to the wrong address. During the investigation of the a-z claim the transaction was automatically refunded by amazon due to the tracking showing it was delivered and 2 days passing. The only problem it was delivered somewhere else (Our return address has not changed in 20 years). A-Z claim was automatically closed since money was refunded. Now we can't file a safe-t claim since there was an a-z claim associated. No replies to replies to a-z claim and no help to be found anywhere. Any help on this would be greatly appreciated.

Order ID: 112-7250849-3801858

Hi

Is there anyone from Amazon that can help with an A-Z that has been lost? The customer made an order for several items, created a return for just one item from the order, returned just that one item using Amazons label and then claimed they sent the whole order back. I have photo's showing that we only received one item and no further tracking information for any other returns. Yet Amazon has still granted the A-Z claim and refunded the full order.

I have appealed the decision but Amazon have 'decided to uphold their original decision'. I feel like they have not even read the response I gave them.

Seller-funded: Aug 23

Order Defect Rate (ODR) impacted: Yes

Appeal by: Sep 22

Order ID: 114-5062571-6584241