Unfair A-Z claim
ForumsHomeDiscussionsGroups
imgSign in
Country changed
user profile
Seller_Lu1u3pL6Veqik

Unfair A-Z claim

Order ID: 112-4144769-2321066

The buyer returned the item by using Amazon created return shipping label, but the shipment was lost by Amazon partnered carrier, UPS.

I asked Amazon, and was suggested by Amazon not refund until receive the return item,

The buyer filed A-Z claim, and Amazon granted from my account with ODR impacted: yes.

I appealed this decision, but rejected by Amazon. I contacted Amazon customer service and report this unfair A-Z claim decision, but was rejected again through email with Amazon style:

'"Although we understand your position, we stand by our decision."

What am I supposed to do?

Thanks

13 views
1 reply
Manage Buyer Experience
Tags:A to Z Claims
00
Reply
1 reply
user profile
Joey_Amazon
In reply to: Seller_Lu1u3pL6Veqik's post

Hi @Seller_Lu1u3pL6Veqik,

Thank you for being a part of this community and posting here at the forums.

Based on the information you have shared, please allow me to review your case. I will post here once I have any new findings.

Thanks,

Joey

00
Follow this discussion to be notified of new activity

Similar Discussions