Unfair A-Z claim
Order ID: 112-4144769-2321066
The buyer returned the item by using Amazon created return shipping label, but the shipment was lost by Amazon partnered carrier, UPS.
I asked Amazon, and was suggested by Amazon not refund until receive the return item,
The buyer filed A-Z claim, and Amazon granted from my account with ODR impacted: yes.
I appealed this decision, but rejected by Amazon. I contacted Amazon customer service and report this unfair A-Z claim decision, but was rejected again through email with Amazon style:
'"Although we understand your position, we stand by our decision."
What am I supposed to do?
Thanks
0 replies
Joey_Amazon
Hi @Seller_Lu1u3pL6Veqik,
Thank you for being a part of this community and posting here at the forums.
Based on the information you have shared, please allow me to review your case. I will post here once I have any new findings.
Thanks,
Joey
Joey_Amazon
Hey @Seller_Lu1u3pL6Veqik,
Thank you for your patience here.
I am glad to share that the Claim has been ruled in your favor. Your account will receive a reimbursement and the ODR impact will be removed from your account.
Thank you for being a part of this community once again!
Cheers,
Joey
